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There is a problem with motorola phones .Data cable between screen and main board use to brake by the flip top screens hindge.Hopefully it is not your problem,if it is then only in service they can fix it by replacing this cable.If it is a software problem then you can try to solve it by yourself.It may work if the software is faulty on the phone.Just follow the link below. http://motohell.com/
Typically with the Motorla Krzr K1 you can't do that, usually only T Mobile software has it. I have verizon too and I can't do special sounds with it. Try going to settings<sound settings < alert sounds< text message < tone and then choose the sound you want to play!