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Problem installing Canon Pixma MP240 All in one printer

I just bought a new Canon Pixma MP240 All-in-one printer and am having problems with the installation. It gets almost to the end of the installation and it asks you to connect the printer to the computer via a USB cable. I connected it and at first it says "Printer detected" and after a few minutes it says "Printer not detected". I've gone through all of the solutions it tells you to go through when it can't be detected and it hasn't solved anything. I know it's not a faulty USB cable because it's the same one I was using with my other Canon printer just earlier today. I've tried turning off the printer, unplugging the cable, plugging it back in and turning the printer back on. I've tried removing the disc and restarting my computer and reinstalling (all of which the program said to try) and nothing is working. Can someone please help me? I just bought this stupid thing and would like to be able to use it.

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Hey,

r u using windows or Mac?

Posted on Nov 30, 2008

  • taran_2005
    taran_2005 Nov 30, 2008

    Hi,

    I will assume that you are installing the Canon MX 310 to a Windows machine. Before going thru the install procedure, please check that you have USB enabled by right click on My Computer, Properties, Hardware, Device Manager, and at the very bottom USB Controllers should be there with no red or yellow markings. If they are not there, please restart your machine, press del or whatever it is to enter CMOS/BIOS setup and verify that the USB ports are enabled.

    In some instances, it may take some time before the PC recognizes the USB device such as your printer. You really have to give it time or one trick is to Cancel the printer port detection and just go ahead with the installation. When all is installed and finished, you can change the properties of the printer to USB port from the Parallel/LPT1 port.

    Another is to plug the printer straight in to the USB port (or try all the other USB ports) without installing it first. Allow/let Windows to autodetect and auto install. Put in the CD only when Windows does not know where the drivers/installers are located.





    Take Care.

  • taran_2005
    taran_2005 Nov 30, 2008

    SAME PROCEDURE FOR CANNON MP 240 :)

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Hi and welcome to FixYa,

Initially, two suggestions:

  • if possible, enable legacy USB and/or all instances of USB features/options in the CMOS/BIOS of the PC;
  • disable "Allow the computer to turn off this device..." inside the Power Management tab of USB Root Hub Properties (Device Manager).
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 30, 2008

  • Louie  Role
    Louie Role Nov 30, 2008

    Additionally, temporarily disable your antivirus and/or firewall when re-installing (until install has completed satisfactorily).

  • Louie  Role
    Louie Role Dec 04, 2008

    Hi again,



    Any updates or developments so far?





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I would suggest to try to connect the USB cable to a different port and do the installation procedure again.
If that does not work right click on my computer > left on manage > double click on disk management > right click on device detected and change letter to Z for example.
Good Luck.

Posted on Nov 30, 2008

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U will have to Reboot ur  computer and keep pressing the F8 button after the inital screen but before the Windows XP screen.You should see a menu allowing you to boot into safe mode, and various other options.
Select safe mode and let the computer fully boot.Login if you have to and then click start run ,Open Windows Explorere,Double click the drive on which Windows is installed, usually C:,Double click Windows,Double Click system32,Double click spool,You may see some addtional folders now and hopefully some files.,Delete the files and reboot your computer.

Posted on Nov 30, 2008

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Issue: Canon multifunction driver / software installation appears to stop at 42%
Solution: Disable third-party software to install MP240


Disable Third-party Software Software applications that are active during installation can cause errors, installation difficulties, abort the installation or prevent services from starting. You can prevent the application's services from starting through 'System Configuration Utility' (also referred to as 'msconfig').

  1. See your applications' documentation for instructions on how to disable its services.

  2. If you are unable to locate the documentation, disable the startup items in the Windows 'System Configuration Utility'. (Click here for instructions to open and modify System Configuration Utility.)

  3. If disabling startup items in 'msconfig' does not correct the issue, disable all non-Microsoft related services, except for MPService, in 'Services' tab of 'System Configuration Utility' window.

  4. Aftter disabling non-Microsoft services except MPService, restart Windows.



Accessing System Configuration Utility*
System Configuration Utility (Msconfig.exe) allows you to temporarily change the way Windows starts by disabling startup programs and services individually or several at a time.
Caution: Making changes using the System Configuration may cause some applications to not function properly. Always note any changes made, so that you can reconfigure the utility if problems were to occur.
To open System Configuration Utility:
  1. On the Window desktop, click Start, and then Run.

  2. In the 'Open' box of 'Run' window, type msconfig, and then click OK.


    Problem installing Canon Pixma MP240 All in one pr - msconfigrun.gif

  3. In the General tab of 'System Configuration Utility' dialog box, click Selective Startup radio button.

    Caution: If Selective Startup is already selected, write down the items that are still checked here and on the Startup tab so that they can be re-enabled after troubleshooting.


    msconfig_gen.gif

  4. Click the Startup tab. Remove the check in the boxes for individual applications to keep them from starting automatically with Windows.

    Caution: Only disable applications that you are familiar with. If you are unsure of what a particular applicationProblem installing Canon Pixma MP240 All in one pr - startup.jpgot uncheck it.

    startup.jpg

  5. Click OK.

  6. Click Yes when prompted to restart your computer.

  7. Attempt to install, print, scan or complete the original task you began.

  8. If installation, printing or scanning is unsuccessful, open 'System Configuration Utility' again.

  9. Click the Services** tab.

  10. In 'Services' tab, click Hide All Microsoft Services to place a check in the box, and then remove the check in the boxes for the individual services that you wish to disable.

    Caution: Disabling certain services may have adverse effects on computer operation. Only disable services that you are familiar with. If you arProblem installing Canon Pixma MP240 All in one pr - msconfig_services.gifrticular service does, do not uncheck it.


    msconfig_services.gif

  11. Click OK.

  12. Click Yes when prompted to restart your computer.

  13. Attempt to install, print, scan or complete the original task you began.

To disable Selective Startup:
  1. On the Window desktop, click Start, and then Run.

  2. In the ' Open' box of 'Run' window, type msconfig, and then click OK.

  3. In the General tab of ' System Configuration Utility' dialog box, click Normal Startup radio button.

  4. Click OK.

  5. Click Yes when prompted to restart your computer.

Posted on Nov 30, 2008

  • Bernie Reeves Nov 30, 2008

    have you also tried it on another usb port and removed the old printer software and driver from the pc before you installed the new one



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We used our Canon MP240 yesterday, but when trying to print today the message box pops up and says, printer not responding. Can't find a solution.


You need to download and update the printer software ... Visit the Canon site and navigate to software/product updates ...
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Dont forget to rate the solution if it helps!!
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So check this link for help:

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http://pdfdatabase.com/canon-pixma-mp240-all-in-one-inkjet-printer-manual-repair.html

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=2610&modelid=17161#SNAModelSuppliesAct

your vote counts,

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Please click on the link below to get yourself a free set of drivers/software that will help you to get your printer connected again:

Click on the DRIVERS AND DOWNLOAD tab and select the OPERATING SYSTEM you use to get started.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=2610&modelid=17161

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and software, clean your registry, and reinstall the software and driver.

http://www.usa.canon.com/home

Pretty good registry cleaner for free,,

http://www.ccleaner.com/download

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