Question about Vtech V.Smile TV Learning System

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Vsmile game unit

The unit well not turn on when there is a game in the unit i need some help my kid is going nuts without his vsmile

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  • mgunnigle Dec 09, 2008

    Console switches off when game cartraige is put in. Power light flickers on and off.

  • mango_yaks Dec 16, 2008

    my vsmile will not turn off when plugged in using the off button and the cartridges will not load



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Try cleaning the contacts on the games. Push back the sleeve on the game and clean good with alcohol. If this doesn't do it, unplug it, and clean the contacts inside the unit with a qtip.

Hope this helps!

Posted on Dec 10, 2008


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1 Answer

When i plug in and turn on without a game in it, the v tech display comes on so system is working. but as soon as i put a game in it(3 different games) the game doesn't come on. i've tried putting game...

you have to do this in the right order or it doesn't work. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it is all the way in
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work, unplug the adapter or take the batteries out and let the system clear and then do the steps over. Good luck!

Nov 27, 2010 | Vtech V.Smile TV Learning System

1 Answer

My Vtech vsmile didn't work a the time I push the power button never happend my batterie are test and are brand new an i try to connect direct with a power supply never work again

There are problems with the power adaptors. Did you use a VSmile power adaptor, or something that just seemed to fit the unit? Using the wrong power adaptor (like unknowingly plugging a Leapfrog power adaptor) into the unit can cause damage to the Vsmile Board.
Push and hold the power (smile) button for one minute, then install fresh batteries. if it powers back up, then try:

Dirty Smartridges (the game cartridges) are to blame for about 90% of VTech Vsmile products not powering up.
In some instances, the cartridge slot on the unit itself can become damaged and will cause no power up.
Kids (of all ages) can dirty a smartridge in less than a second, and render the whole system dead.

Sep 30, 2010 | Vtech V.Smile TV Learning System

1 Answer

We just got a VMotion & it would turn on and then we'd put the game in and it would shut off. I have no clue whats going on.

Your smartridge is dirty, or you inserted a smartridge that was dirty and now have dirt grime or Mac n Cheese in your cartridge slot. (happens to us all, only takes a kid a split second to get grime on a smartridge, even one that's brand new!)
Clean the contacts of the smartridge with common rubbing alcohol. In very dirty circumstances where the pins are tarnished, polish them with a pencil eraser.

For the socket, if it has become dirty, do the following:
Remove Batteries, AC Adaptor or car charger cord, rechargeable battery packs first....
Invert the Vmotion or Vsmile, pocket or cyber pocket. open the slot dust cover with a finger or eraser end of a pencil, blow compressed air (dust off spray in the computer aisle) into the socket opening. this will remove loose debris. next,take a good hard paper stock business card. cut the business car to match the Smartridge edge (cut out the center and the card length to fit.) Using the mostly paper side of the business card (usually one long edge has very little printed on it), open the dus cover again and Insert and remove the business card and look at the paper edge. Is the card dirty now? continue inserting and removing until you notice the pin tarnish or foreign material collecting on the business card. Now it is clean. In a really bad case of Mac-nCheese, you could use two business cards stacked, and soak the edge in rubbing alcohol, then go back with the dry Business card method. Do not use a screwdriver, comb, brush of any kind on the socket contacts. The socket contacts are easily damaged. allow the unit to completely dry (20 minutes) then re-power the unit (without a Smartridge). power off, insert a smartridge and power on and your kids are back to playing again, until the next PB

Sep 13, 2010 | V.Smile 80084060 Vsmile Vmotion Thomas...

1 Answer

Installing vsmile


You can download the instruction manual in PDF format by clicking this link.

For more manuals and downloads, click here to view the complete list of products

You'll require Adobe PDF Reader installed on your computer to view the manual. If it is not already installed on your computer, download it free from:

Thanks for using FixYa.

Jul 26, 2010 | Vtech V.Smile TV Learning System

1 Answer

I cant get the bloody controller working, and just have an anoying, little thing come on, repeating vsmile, drives me nuts, what am i doin wrong? brand new system!!!! helllp me!!!

Make sure the controller doesn't need batteries, and make sure it's plugged into the proper input on the vsmile system. If it's permanently attached to the vsmile system via a wire, then you may have a defective controller/vsmile and you should take it back and exchange it for another one.

I hope this helps :)

Best Regards,


Jul 21, 2009 | Toys

1 Answer console - picture jumping up and down on 37" LCD screen

I found this with ours and I bought a new system and the AC adapter to go with the new system batteries were getting crazy anyhow the kids hooked up the old one to the vsmile adapter and it stopped. So from experience you need fresh batteries or only the vsmile 9v adapter, other brand adapters also caused the jumping!

Dec 26, 2008 | V.Smile V Smile Console

2 Answers

Power won't come on

This is a problem with the cartridge not the console. The cartridges get dirty and then the console acts as if its broken because it can't read the cartridge. Pull the purple flap up so that you can see the inside of the cartridge and clean it with an alcohol based cleaning solution. Dry the cartridge fully before inserting it back into the console. I have done this for serveral games and they have worked again. A couple of games have just broken and refused to clean up. Hope this helps, let me know.

Dec 03, 2008 | V.Smile V Smile Console

2 Answers

Vsmile home unit and 2 Vsmile pockets no longer work! GR!!!

You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)

Aug 13, 2008 | Vtech V.Smile TV Learning System

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