Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

3 Answers

"NOTICE A PROBLEM HAS BEEN DETECTED WITH THIS UNIT"

The above error is present when i turn my washer on. it is a GE model WPGT9350GC1WW. Is there a way to diagnose the problem? How do i get this into factory test mode? How do i resolve the problem. The message will not go away even with a 24 hour long hard power reset. None of the buttons will work.

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  • liffey Nov 10, 2007

    I get this error message. None of the buttons work.

  • sggiveout Jan 14, 2008

    I have the same problem with a model # wpgt9360e0ww. I followed the advise given and the following problems were listed:

    There is a problem with the touchscreen.

    Basket not slowing down properly. Check the brake
    (resistor) and motor for proper operation.

  • Vicki Rathburn Jan 14, 2008

    Just finished a load and the washer was beeping with the "Notice - an problem has been detected with this unit". I will try and reset using the 2 buttons suggested. If that does not work, what could it be?

  • LisaBP Feb 26, 2008

    I have the same message -

    NOTICE A PROBLEM HAS BEEN DETECTED WITH THIS UNIT - has anyone came up with any help?

  • jelliestone May 03, 2008

    i have the same issue...what did u do?

  • Anonymous May 04, 2008

    says the 'motor is not rotating propertly'

  • Anonymous May 09, 2008

    I have hte same problem!

  • Anonymous May 10, 2008

    Same problem it says broken clutch coupling

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DW, Press the power key to turn the washer on. If the washer is on and the Home screen is displayed, press help. If the home screen is not displayed press home then help. Then press my cycles and back together for 3 seconds. The control will display any recorded errors. A more icon will appear in the display if more than one error was recorded. Press the more icon to list any additional errors. Use the back keypad to scroll through them. Make note of all errors and post back. We'll try to help you with the problem. Catriver

Posted on Jan 22, 2007

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Like to thank catriver in how to enter "Service Mode Diagnostics"

Problem found......

The motor is not ratating proberly.
Check and Replace if necessary.

I'll do some more research on how to check.

Posted on Jul 22, 2008

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Local independant repair man was just here, I had a notice a problem has been detected..... He punched in something and it was working, I ask him for the code he said he was not authorized to give it to me. (works for himself) I tried your method and it worked, it will save me from waiting 4 days for this service man, so he can push a few buttons and start my dryer. Thanks for your considerate help. Joycee

Posted on Aug 05, 2008

  • Rene
    Rene Oct 09, 2013

    i need some help, our washer keeps saying it....

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1 Answer

My ge profile harmony washing machine has a message that says "a problem has been detected with this unit."


Washers - Harmony Washer Error Message or Code
The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature.

"A problem has been detected with this unit" will be displayed on the screen.

The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.

Solution:

1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
2. Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
3. Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.


GOOD LUCK. TIMOTHY DO 714-334-1998

Aug 04, 2010 | GE Washing Machines

1 Answer

Stuck on "problem detected" screen


Hi deejay961...You may want to begin with the following procedures. Please update your post with your results, and if needed, we can progress until we correct your issue....good luck my friend...chris The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature. "A problem has been detected with this unit" will be displayed on the screen. The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control. Solution: 1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT. 2. Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in. 3. Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.

Aug 23, 2007 | GE WPGT9360EPL Top Load Washer

2 Answers

Have a message on GE Profile Harmony washer that say " a problem has been detected with the unit" help?


Washers - Harmony Washer Error Message or Code
The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature.

"A problem has been detected with this unit" will be displayed on the screen.

The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.

Solution:

1. Clear the ERROR from the screen: Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
2. Remove Power: Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
3. Clear Setup Mode: After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen. Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.

Jan 15, 2010 | GE WPGT9360E Profile Harmony 4.0 cu. ft....

1 Answer

Won't continue cycle the message is ''Notice'' a problem has been detected with this unit.


Press and hold the my cycles button and the back button simultaneously for 3 seconds. This will reset the control panel and let you see any stored errors.

Mar 13, 2009 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

2 Answers

GE Harmony washer will not move from problem notification screen.


Press and hold the my cycles button and the back button simultaneously for 3 seconds. This will reset the control panel and allow you to see any stored errors.

Feb 28, 2009 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

1 Answer

Ge profile notice: a problem has been detected with this unit


hello: I have a its a GE PROFILE WPGT9350 washer and i have that pop up when i push power button what can i do if you can help this missg "Notice A problem has been detected with this unit if you can tell me how to get to Service Mode Diagnostics" thanks my email is mnunocortes@hotmail.com Actually I have tried unplugging it and letting it rest and plugging it back in, same message. Thanks anything can help

Feb 20, 2009 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

1 Answer

Notice a problem has detected with this unit


If the home screen is not displayed press home then help. Then press my cycles and back together for 3 seconds.  Read what its says and then turn the power off then back on. It should be ready to go!

Nov 13, 2008 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

3 Answers

A problem has been detected with this unit i need know how to enter my Service Mode Diagnostics


I'll email you a few pages out of a service manual for a WPGT9360 (closest I could find to your model number) hope this helps.

Nov 12, 2008 | GE Profile Harmony WPGT9360E 4.0 Cu. Ft....

1 Answer

Problem detected with this unit message


Pressing and holding down the back button and my cycles for a few seconds did reset and now it's working so far...thanks for the tip...rgutz

Aug 23, 2007 | GE WPGT9360EPL Top Load Washer

1 Answer

Stuck on "problem detected" screen


Press the Back Button and the Heart (My Cycles) buttons simultaneously for 3 seconds or more. This will reset the screeen. Diagnostics will then run. Let it run through the diagnostics on the screen and then the washer can be used.

Aug 23, 2007 | GE WPGT9360EPL Top Load Washer

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