Question about Microsoft Windows XP Home Edition
I just helped another person with what is sounding like a common issue, the only difference is they were reporting that the page would come up with page cannot be displayed and their home page had changed to a websearch page. It seemed to me that they had malware that was hijacking their preferences so I directed them to download the coolwebsearch removal tool from trend micro. I'll give you that link too, it's totally worth a shot because it's small and runs quick and it's better to get that possible problem out of the way. Download and run the program below, choose to fix right away as opposed to scan and if it tells you to reboot do it right away.
If it doesn't detect anything we're going to have to take the troubleshooting up a notch.
So if that doesn't fix it we need to see if another malware program is redirecting you so you cannot get to yahoo. Go to c:\windows\system32\drivers\etc and open the hosts file. A standard generic hosts file usually only contains this:
# Copyright (c) 1993-1999 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# 22.214.171.124 rhino.acme.com # source server
# 126.96.36.199 x.acme.com # x client host
There may be a few lines below the localhost entry but if you see any references to www.yahoo.com then we know you have some really bad malware and need to run a good spyware removal tool. For that I recommend Spybot Search and Destroy and Ad-Aware. I don't really trust anything else really.
If that doesn't work the last thing I can suggest is trying to reach the website by IP address. Go to start>run>type cmd then hit enter. In the command window type ping www.yahoo.com and it should return the IP address. Type that into the address bar in your web browser and hit enter. If it gets to yahoo then you have a DNS issue. Let me know if that is what happens and I'll send you the instructions to change the DNS address on your network card.
Posted on Nov 30, 2008
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Download and install the regular version of Yahoo! Messenger onto your computer if you haven't done so already. The Yahoo! Messenger download can be found at messenger.yahoo.com or by clicking the link in the Resources section.Open a web browser and go to the shareware site Softpedia or Toggle using the link in the Rsesource section. The link will take you to the site's Yahoo! Multi Messenger download page.Click "Download." Choose a mirror site to download the zip file from and click on it.Click "Save." Click "Computer" and double-click on the "C:" drive. Choose "Program Files" and double-click on the "Yahoo!" file. Double-click "Messenger" and click "Save." This step is important; the Multi Messenger program must be saved in the same file as the regular version of Yahoo! Messenger or it will not work Click "Open" when the download is completed. Click "OK" to allow Winzip to unzip the program file.Double-click on the "Set-Up" file. Click "OK" to open the set-up wizard and begin the program installation.Click "Finish" when the set-up wizard is complete. Yahoo! Multi Messenger is now installed on your computer and will open whenever you use Yahoo! Messenge
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