Question about Canon CanoScan 5000F Flatbed Scanner

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Cannot scan for these reasons:

Installed MS XP then downloaded driver for 5000f photo/film scanner now i get this error

Normal 0 Cannot scan for these reasons:
-The original may not be set correctly.
-The Film Adaptor Unit Protectiv Sheet may be put in place.
- The lamp may not be warmed up.
(It needs a few minutes for adjusting lamp on low temperature.)
Scanner driver will be closed


the negative is in the black tray and the white cover has been removed from the light

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  • Anonymous Apr 13, 2009

    Same problem

  • grotti May 04, 2009

    exactely same problem.

    tried with original drivers on cd but also with newest drivers from canon



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Seen this B4 ya scanner system board is borked... the power Supply failure is a symptom.. Probably ya port inerface/PSU ... so it's either shop it or ship it ... :)

Posted on Aug 24, 2007

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SOURCE: Canon PIXMA MP160 problem

i need help getting this going
the error button keeps blinking htis is an new scanner printer
the alram button is blinking on and off

Posted on May 25, 2008

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SOURCE: how do i scan film on my scanner

You should be able to download the manual.

To scan film, you'll need to first remove the white cover on the underside of the scanner lid. That is where the backlight is. Also, you must be using the ScanGear driver and NOT the WIA driver. The WIA driver does not support film scanning. Locate your film guides. These are the templates that will hold the film and are placed on the scanner glass to be scanned. Lastly, there should be a Select Source option in the scanner driver that allows you to select Film as the source.

Hope this helps.

Posted on Jul 09, 2008

SOURCE: scanning negatives

I have the same scanner use this microsoft web page, it shows you how load the programs.

Posted on Sep 06, 2008

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SOURCE: Calibration cannot be performed Error

You stated that you tried to install it on a new computer correct? To install any hardware on a computer you need a driver which is compatable with the version of windows that you have. If you have an install disk , it may install but still be the wrong driver. Even if it is the correct driver. Drivrs are updated ongoingly because their are problems with communication for the device to the computer.
Download the latest drivers for your version of windows, aftwer deleting the software/driver that is installed now. 

Posted on Jan 08, 2009

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My canoscan 5000f does not work with my os vista 32 bit, do you have a solution?

I have many years experience repairing Canon scanners so here is my suggestion for you.

My suggestion is this, I would google Canon Canoscan 500f drivers, just as I have written it to you. A page will pop up and download the latest drivers from Canon's official web site ( the drivers are dated). Before you install the drivers disconnect the cable from the scanner to the computer. Now install the drivers. Once they are installed reconnect the cable from the scanner to your computer with the scanner powered on. A window will pop up saying a new device or drivers are being installed.Once this is completed then reboot (restart) your computer and you should be able to scan again.

I hope this helps you out.

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Click on the link below to download the software, drivers, and owners manual for the Canon CanoScan 5000F Scanner:

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Canon CanoScan 5000F Flatbed Scanner

Are there any other words along with the error?

Make sure the scanner is unlocked.
Does the scanner make any noise when you attempt to scan?

If possible, try the scanner on another computer.

Was the scanner working before?
What OS are you using?

Download the delete driver application and uninstall the drivers. Also, download the most current drivers and reinstall. You should also download and install the most current version of Toolbox.

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Have you used this scanner on Leopard already? I didn't think this scanner was supported.

Do a search on "Leopard". The CanoScan 5000F is not supported in this OS.

Apr 05, 2008 | Canon CanoScan 5000F Flatbed Scanner

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