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The battery won't charge so we bought a new battery, but when the battery got low we tried to chagre it and it won't charge, os we tried another charger but it seems as though we just can not charge a battery for some reason??

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Hi Tracy!

Okay, there are a variety of reasons why this might happen but the best way to find out is to simply take out the battery but leave the AC adapter plugged in then turn on your computer.

-IF THE COMPUTER TURNS ON: then youre in luck. kinda. your new batter is a dud and you should get a free replacement from whomever you purchased it from.

-IF THE COMPUTER DOES NOT TURN ON: it is most likely the A/C cable. These can be bought online from the HP site or cheaper on Ebay. Although the AC cable is the most likely reason, please keep in mind it might also be a number of other not-quite-so-easy to fix problem.

Keep us updated!
-TJ

Posted on Nov 30, 2008

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Posted on Jan 02, 2017

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