Question about HP Computers & Internet
To begin with you need to turn the printer on by the electric outlet, but not the usb lead to the computer, when you turn the printer on for the first time it will print an alignment page, put this face down on the scanner bed, and then load the software, the software will tell you when to connect the usb lead. Do not connect the USB lead until instructed to do so. You will then be guided on what to do next on the screen and which parts of the software you want to run. I suggest doing a complete install as this will come with HP solutions enabling you to get help if you run into problems. If you have the software loaded on the computer but it failed to connect the printer then maybe windows tried to pick it up. Do not connect the usb lead and windows will not pick it up. Uninstall the software and try again as instructed above. When the software starts to load and it instructs you to connect the usb lead, windows may tell you that it has found new hardware, ignore the pop up as the drivers will be loaded from the cd.
I hope this helps
Posted on Nov 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 22, 2013 | Computers & Internet
Mar 03, 2011 | HP Officejet 4355 All-In-One InkJet...
Oct 28, 2010 | HP OfficeJet Pro k550 Printer
Jul 18, 2010 | HP OfficeJet J4580 All-In-One Laser...
May 29, 2010 | HP Pavilion dv6000z Notebook
Mar 09, 2009 | Dell Dimension 8400 PC Desktop
Mar 09, 2009 | HP DeskJet F380 All-In-One Printer
Jan 30, 2009 | Sony Playstation 3 (PS3) Console
Mar 12, 2008 | Computers & Internet
Mar 24, 2016 | HP Computers & Internet
57 people viewed this question
Usually answered in minutes!