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I have a new toshiba satellite laptop. when i first bought it my touchpad worked perfectly but after installing logitech wireless mouse, my touchpad wont work at all. after trying EVERYTHING even uninstalling the mouse it still wont work.

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This is a definite driver problem that Logitech is guilty of. They install their driver and remove all aspects of any other driver but their's. This is wrong but they do it anyway. (This solution I rank for the NOVICE troubleshooter at least!!)
First, make sure that the driver for the mouse is completely removed by uninstalling it from the"Add or Remove Programs"section of your Control Panel. Doing it this way should make the right changes to your registry, but Logitech is known for NOT doing this. Next, reinstall the touchpad pointer driver software from the CD that came with your PC. There should be a Driver directory or driver install program on the CD. If not, go to the Toshiba website and, making sure that you use your model number and style type locate the drivers section. They are located under downloads or Tech section or something similar. Then find the latest driver listed for your touchpad. Usually, the driver is an executable and there are instructions offered to run the install.
After you install the driver and the pad works again, go to your registry (Run/regedit) (after backing up of course) and go to (edit/find) and type
Logitech into the box (Just Logitech). Then click "Find all".
an entry should appear that has Logitech in it. either delete the entry, or change its value to 0 if a value exists. (I would write down where the value is located in the directory tree). click "find next" to see the next listing, and remove it the same way and so on and so on until all values for Logitech are removed. Exit the registry, and reboot the computer. You should be all set at this point. THIS IS OF COURSE, THAT YOU HAVE NO OTHER LOGITECH DEVICES ATTACHED TO YOUR COMPUTER!!! IF YOU DO, THAN DON'T TOUCH THE REGISTRY AT ALL AND HOPE THE DRIVER INSTALL ALONE DOES THE TRICK !! If you are afraid to edit the registry, than find someone who is familar with it and let them remove the values. I never recommend anyone who is unfimilar with how the registry works to go into it and make changes. It is easy to edit the registry, but one wrong typo can keep you from booting your PC. Changing logitech entries won't cause this to happen, unless you have other devices from logitech attached, and even the most that can happen is these devices won't work. Your PC itself should be fine though

Posted on Nov 30, 2008

  • Frank Doll
    Frank Doll Nov 30, 2008

    Make sure that the startup file has had all logitech entries removed. Go to "Run" , type "msconfig" (No Quotes of course) and click the "Startup" tab. Deselect any entry relating to Logitech that you can honestly remove. Click "apply changes". It will ask you to reboot, do so. Select the "Don't show this box again" when the PC (laptop) reboots and there you go.


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Posted on Nov 30, 2008


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