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Can't install printer software on computer. First cd will not load but second one will. I have a hp pavilion with windows vista. This printer worked on my old computer fine which was windows xp. What could problem be?

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  • guitarman2 Dec 28, 2008

    I went on the web you suggested and the model of my printer wasn't listed. Thanks again guitarman2

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  • Lexmark Master
  • 4,338 Answers

Probably a bad cd
Go to
http://www.hp.com/#Support

and type in your printer model #. Then on the next page select the drivers for Vista. Download and install the driver/software.
copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 30, 2008

  • JDTec
    JDTec Dec 28, 2008

    What is the model of your printer?

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Hello, HP's printer technicians screwed up my new


That's pretty crazy! I would have told you to turn the printer off, and unplug it from power. Same thing with the computer. Then follow a few basic procedures.

Better grab a cup of coffee, this is going to be a long one.

I have no idea what changes, the 'tech' implemented on your computer. Would have to undo what the 'tech' did step by step.

I do know one thing, however. Using the Restoration Disk/s, is not going to fix Adobe CS4.

We'll have to go step by step. I can only guide you if you have Windows Vista. (The HP Pavilion Elite e9180t is also offered with Windows 7)

Ready?

Printer:

Printer off, unplugged from power. USB cable unplugged from computer side.

You need to go to Control Panel>Add/Remove Programs.
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If it asks, 'Do you wish to restart your computer?', the answer is NO.
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Shut your computer down normally.

Unplug the computer from power. Press the Power On button in, and hold it in for a count of at least Five seconds. Let go of the Power On button.
Do this procedure two more times.

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Now plug the computer back into power. WAIT 1 minute. Turn the computer on. Let Windows load all the way.

Install the installation CD for the OfficeJet printer, into your DVD drive. Install the software. If it asks you to restart your computer, go ahead, and do so.

After Windows has fully loaded again, plug the USB cable of the printer into the computer. Turn the printer on. You should get a message out of your system tray.
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You should now have your printer back online.

Quicktime:
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In the options given, click on Repair.
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(If you need help with this, let me know)

Will add more in additional comments section.


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