Question about HP Pavilion a810n (PP164AA) PC Desktop

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Blue screen when starting up

When starting the computer the normal HP Blue Screen opens with the , , options on the bottom of the screen, however the computer will not get past this screen and the options on the bottom of the screen will not work. Seems like the computer doesn't want to get going or is locked up somehow. I have tried starting it over and over, unplugging all cords and unplugging the power, all with no luck. Any ideas of what might be going on?

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Re: Blue screen when starting up

Resolving the blank screen issue Follow the instructions below in order to fix this issue: 1. Remove any CDs, DVDs or memory cards from the computer. 2. Disconnect all devices from the computer leaving only the original mouse, monitor and keyboard and power cord connected. 3. Restart the PC. 4. Press the F1 key repeatedly during the first startup screen until the entering setup message appears. 5. Press the F5 key to restore the default settings. Use the arrow keys to select YES and press ENTER. 6. Press the F10 key to save the changes and exit. Use the arrow keys to select YES and press ENTER. The PC restarts. 7. When the system restarts select Last Known Configuration from the boot menu. The PC should now startup normally. If the blank screen persists continue with the following steps. 8. Select Safe Mode from the Windows Advanced Options Menu. 9. Use Microsoft's System Restore feature to restore your computer to an earlier time and correct the issue. If the blank screen persists or it is not possible to enter Safe Mode perform a system recovery Perform system recovery by visiting the given link for the steps. To let you know I got this information from one of the geeks from ***

Posted on Jan 23, 2007

Re: Blue screen when starting up

I had the same problem. I was going to replace the motherboard. Checked every connection on motherbaord, including reseting the processor. So far it is now fixed. Will wait a while and look for more solutions before turning it off again. Good luck, please report if you find the problem.

Posted on Jan 22, 2007

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Re: Blue screen when starting up

Just double check the keyboard connection if it's ps2 type connector; if it's a usb mouse it won't work cos the drivers have not loaded. Only other solution is to remove right side panel of pc and locate the JBAT1 terminal and move jumper from pins 1-2 to pins 2-3 for a few seconds and back again. Turn on pc and then hopefully you can access the bios to set the time and date and save settings then re start.

Posted on Jan 21, 2007

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