Question about Maytag Neptune MAH9700 Front Load Washer

6 Answers

Maytag Neptune error words "suds" and "nd". what does that mean, how do i fix it

When washing a large load of towels sude came up on the screen. then when i tried to do just a rinse cycle to rinse the soap out, another error that said nd came up, whats wrong with it!!!!

Posted by on

  • ANDY1964 Jun 09, 2008


  • adeline1 Jul 20, 2008

    my maytag neptune wont finish rinse cycle it says suds, then it says nd, please help,


6 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 20 times.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

If the suds error starts happening suddenly even though you used the same HE detergent and amount that you always have in the past, you probably don't have a excessive sudsing problem, caused by the soap. The most common problem relates to the pump. Some foreign item blocking the inlet of the pump. Foreign objects can make their way down to the pump and either clog the entrance or enter and damage the pump impeller. It is rare for the drain hose to plug up. To diag the problem you have to take off the rear panel,two screws, and the pump is right there. Always unplug the power first.The pump is held down by 3 bolts, 12mm head. Unplug the electrical connector from the pump. Take the squeeze clamps off the hoses at the pump. Have a towell incase of water still in hose. Remove the pump and inspect the pump looking in the inlet pipe you can see the impeller. Look for foreign objects in the pump. A quarter will fit perfectly in the inlet pipe and block the hole almost entirely. I found one in mine. Make sure the impeller is not damaged. Run faucet water in the inlet pipe of the pump, it should freely pore out the exit pipe of the pump. There is a check valve in the exit pipe so you cannot see in there. Take the drain hose outside and run water thru it with the garden hose. Also look in the big rubber pipe the connects to the pump inlet for something stuck in there. That pipe is fat to allow a lot of water to pass out of the drum but it is still possible for something like a tooth pick to start a dam catching other stuff. Reassamble everything carefully, don't forget to plug back in the electrical connector at the pump. Add a small load of clothes and give it a try. This is a simple check and requires a small amount of mechanical ability, so if you don't feel comfortable doing this procedure then call a maytag repairman.

Posted on Nov 22, 2009

  • 10 more comments 
  • alond Oct 25, 2010

    Thank you for the details!
    You got it right on!!!!!!!

  • rich406 Nov 07, 2010

    This was great. Found a quarter in the hose and removed and now it works great!!

  • MN_5150 Nov 14, 2010

    This advice was amazingly helpful! We found two guitar picks blocking the inlet pipe. Will be checking pockets more thoroughly in the future. Many Thanks!

  • lswanson250 Dec 18, 2010

    This site rocks! I was getting the nd message as well, my husband told to last night to just get rid of this thing and buy him a new one as his christmas present.... well being the handy wife that I am, I went surfing and found this site. I pulled the pump out this morning and cleaned it out. I could not find anything lodged but it was nasty... full of gunk hooked everthing back up and the error message went away. However, it is leaking now, so I have to pull the back off again to make sure I hooked the hoses back up good. Thanks a million!

  • notafixitman Mar 05, 2011

    add 1 more step to thhis repair.while the motor is out remove the hose from the bottom of the washer drum and check it for restrictions.i found my daughters house key stuck in mine

  • xt477 Apr 25, 2011

    Of course I had the rare drain hose problem. It was clogged by a dime! May also want to mention that once reassembled make sure the hose is held away from the belt. It will wear a hole in it in no time.

  • DrGamma Aug 19, 2011

    Thanks for the details. Got our machine working again. The model we have may be newer and it is easier to clean the pump.

    [Model 5000] Take off the three screws holding the panel below the door. Pull the panel down and out. You will see the front of the pump which has a cleanout on it. Unsrew the cleanout counterclockwise. In our machine, there was a safety pin with lint and threads on it. Cleaned this out and washed it in the sink. Replaced the parts and all worked perfectly.

    Thanks for the info which made me confident enough to try this myself rather than waiting for the repair man next week.

  • dq552
    dq552 Apr 14, 2013

    Had a quarter in it...thanks for the helpful hint....very easy to fix within 45 mins...including cleaning behind the washer.

  • Linda Kolsen May 07, 2013

    these were perfect instructions! I can't believe it, you were right on the "money" with the problem. My husband isn't mechanically inclined but we followed what you said and lo and behold, there was a quarter in there! It must've been there for awhile because it was black. After we put everything back in, we ran a load and no problems whatsoever. Great job and you saved us money!

  • Kevin Dover Jul 02, 2013

    Had the exact same issue and guess what... it was a quarter stuck in the inlet. Seems like a design flaw in the washer if so many of us are running into this. Hardly practical to assume that change will never be left behind in some pants as they are thrown in for a wash. :(

  • TonyP602
    TonyP602 Apr 30, 2014

    Mine was a presidential dollar stuck in the inlet...(shakes fist) George Washington!

  • Gary Schoenfeld
    Gary Schoenfeld Jul 14, 2014

    Thanks dadagain!!! It was a quarter!! You saved us a LOT of money on a repairman!!


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 878 Answers have a suds lock. Towels will hold a lot more soap than other laundry. The nd means no drain. The pump had a suds lock. Unplug the machine for a minute. Plug it back in and run a cycle on hot to get rid of the excess soap. back.

Posted on Jan 21, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has answered 20 or more questions within one hour.

    Night Owl:

    An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.

  • Expert
  • 60 Answers

Replace the pump or it has a blockage from the filter tray beneath or the main tube from the drum of the machine.

Posted on Nov 23, 2014

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My maytag neptune mah8700a keeps flashing an error sign of E3 what does this mean?

Posted on May 18, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

We have this problem as well. I'm calling LG tomorrow to ask for free replacement parts.

But for today, here's a temporary partial solution I want to share....We went to Publix Supermarket here in Florida, and purchased two GE Energy Smart 40 Instant-On Mini flurescent light bulbs. They fit perfectly in the regular appliance bulb slots and they don't get hot at all!

If you decide to try this, make sure you get the Instant-On bulbs. They have regular 40 watt equivalent bulbs that look a lot like them, but they are bigger and not Instant-On. The GE part number for the bulb we purchased is 72465. The total cost with tax was less than $10 including tax for both bulbs.

At least I won't lie in bed tonight wondering if my food is spoiling or if my fridge will burst into flames as I open the door for coffee creamer in the morning!

Hope this helps someone in the interim as they try to get the problem fixed. :)

Good luck all!!!

Posted on Apr 05, 2010

  • AlyceP Apr 05, 2010

    Sorry, folks! Two appliance problems going on at once. My LG french door fridge lights will not go out when I close the doors at times. Apparently an electronic relay is known for failing in these units. the previous post was my temporary fix.

    The SUdS problem in my machine is not suds. The Sears repairman came today and couldn't find the problem. My husband thinks it is the pump. He will take it apart tomorrrow.

    Night folks!


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Run a cycle with hot water and bleach. This will kill any mold. Also leave the washer door and soap dispenser open to dry out. Water remains in the soap dispenser after washing.

Posted on Mar 29, 2012

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

If you get the FL how do you get the door to open??

  1. Your Maytag Neptune washing machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
  2. Do
  3. Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.
  4. FL
  5. The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
  6. Sd
  7. The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.
  8. PF
  9. The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.
  10. Nd
  11. The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.
  12. LO
  13. The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.
  14. Lr
  15. The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional.

Dec 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

During the wash cycle the word "suds" began to flash on screen

you need to cut down on the amount of soap you are adding per wash,run an empty wash to purge any residual soap from the tub,then use less soap there after

Jul 28, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

What does the nd Error Code mean on a Maytag Neptune frontloader??

ND== No Drain.
You likely need the drain pump cleaned. Unplug and pull the washer out. Remove cover in back. The pump is attached to the washer's floor. Pinch off the hose from tub to pump. There's going to be some water left in the pump and drain hose, so get a large towel ready. Remove screws attaching black piece (motor) to white piece (housing), pull out motor and clean the housing and motor impeller. Wear gloves, as it's always a nasty stuff what comes out. ;) Reverse steps to assemble the pump back together. If you don't hear pump running after completing all the cleaning, you may need to check the wiring and/or replace main control board located inside the console. If the pump seems to be running but no water is being drained - replace pump. for Maytag MAH5500B the part number is 25001052.

Good luck!
First Choice Appliance

Jun 29, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

I keep getting the error code nd on my Maytag neptune whats this mean?

Error ND means that there is a drain problem.

Either there is debris inside drain pump hose, or the pump itself is faulty.

The problem is fixed accessing the drain pump hose to check for a blockage.

Keep a container ready to collect water when you undo pump hose.

Parts and diagrams available here.

Nov 14, 2009 | Maytag Neptune MAH9700 Front Load Washer

1 Answer

Start the wash . Lets say quick wash . error nd

HiYa ngateley

"nd" refers to a No Drain issue . check for restriction in pump assy, restricted drain hose loose wire at pump, bad pump.

please leave a solved rating before you sign off.

Mar 24, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

SUDS error on Neptune washer

It means that there is too much soap in the machine most of the time. Give it time for the suds to go down then try to run it through again. Try using a little less soap later on. Front loaders need less soap than top loaders.

Nov 18, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer does not drain

ND error means no drain. When this happens it is usually a problem with the drain pump assembly, located under the bottom panel, inside the machine.

check the drain hose and the drain lines, ensure they are not obstructed. Probably the drain pump need replacement.

Oct 12, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer wont rinse

we had the same problem with ours....nd means not draining and that means that there is something, probably coins stuck in your drain hose. pull the drain hose out and check it for change and make sure something isn't stuck.

Jul 21, 2008 | Maytag Neptune MAH9700 Front Load Washer

6 Answers

Error code SD

I work for an appliance company in the service department, and what this really means is that you could have a suds build up in your machine, or that you used too much soap on this particular cycle. If starting over does not work, you can buy a product called washer magic at almost any store and it will clean your machine out. Also, running vinegar through the machine will make any suds dissapate.

Nov 14, 2007 | Maytag Neptune MAH6700A Front Load Washer

Not finding what you are looking for?
Maytag Neptune MAH9700 Front Load Washer Logo

11,308 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Bill Long

Level 3 Expert

587 Answers

John Tripp
John Tripp

Level 3 Expert

4640 Answers

Dan Webster
Dan Webster

Level 3 Expert

8205 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides