Question about Logitech Labtec Notebook Optical USB Mouse Pro w/ Retract Cord - 931213-0403 (9312130403NR)

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Retractable dynex mouse for laptop won't retract anymore

It did work but now the spring mechanism seems to be disconnected or something and both ends just hang out of the retractor. There is a little metal piece that looks like the cord should somehow be connected to it but it is not. I know this sounds stupid but I am not mechanically inclined. Thanks for any help you can proved.

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Bissell momentum canister vacuum retractable electrical cord not retracting


Either the cord inside is caught on something or the retraction spring is broken.
Try to pull it out further, if you can feel any spring-back then most likely the cord is caught, maybe on itself.
Either way, the canister will probably have to be disassembled to fix the problem.

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I have a Kenmore Vacuum cleaner 116.24212. The retractable electric cord won't retract. How can I fix it?


The retraction mechanizm is likely jammed. Mostly likely the cord has jumped it's groove in the retraction wheel/hub. If you are good with tools there is a 70% chance you can get it to work again with a basic DCR operation. Most mechanical problems can be solved using this simple rule: Dissassemble Clean and Reassemble.

CAUTION: The retract mech has a powerful spring inside, avoid exposing. Most retract mech units are rivoted closed so consumers won't poke thier eye out.
CAUTION: UNPLUG THE UNIT

Open the unit from the bottom and the top lid of the canister should come off.
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1 Answer

M trying to fix my retractable mouse. do you have any diagram showing how the insides of the retractable mechanism looks like. much thanks!


Optical mouse from inside: http://www.gadgetrivia.com/photos/o/56422-best_optical_mouse.jpg (this isn't a retractable mouse, but the inside looks exactly the same, only the cord this different which doesn't matter in this situation).
Here are instructions for optical mouse repair: http://www.thenetguruz.com/hardware/diy-optical-mouse-repair/
But if your mouse doesn't work first plug the mouse in the USB slot and check the laser beam under the mouse - if there is no light, the mouse is dead, and you should return it to the seller for replacement. (Such a thin cable of the mouse is very vulnerable and might break easily. More over I find many negative reviews about this rectractable mouse - so if your seller offers to replace it - ask for a different model or test it with your laptop right in the shop before bringing it home.)
2) Here is a solution that already worked for another user, but was very complicated: http://forums.toshiba.com/t5/Keyboards-Touchpads/USB-mouse-not-recognized-drivers-can-t-be-installed/m-p/23526
3) Or alternatively download and install a free driver updater software, e.g. http://www.innovative-sol.com/drivermax/index.htm - let it scan and update all your missing drivers - it may fix USB general problems if this causes also the mouse problems.

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1 Answer

Am trying to fix my retractable mouse. do you have any diagram showing how the insides of the retractable mechanism looks like.thanks!


No pix or diagram, but you'll see a coil spring that provides the retracting function, plus one very small ball bearing that provides the holding function. The ball bearing sits on a dimple in the case and "lodges" itself in a groove in the top plate, so that whenever you rotate the case all the way around once, the ball bearing falls into the dimple and locks the two pieces together until you yank the cord. The cord just wraps around the case and there is enough friction between the cord and the case that as you pull/slide the cord, it winds the spring.

What happens most of the time is that the case/plate slips apart and the tension comes off, and/or the ball bearing drops out.

I took the plate off the case (a small phillips screw), rewound the spring a couple of turns, rewrapped the cable, very carefully put the ball bearing in the groove, and put the screw back in. It was difficult, and you should do it with tacky paper on your work surface because I dropped the ball bearing quite a few times.

Earlier in this column, someone said send it back in for warranty. almost worth it to do that, because the small pieces can be frustrating to deal with.

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There is a reset button, but I had this prob with 2 seat belts last year. would reset, but only temporary. had to replace both belts. very costly if you do this thru dealer. Find another mechanic. Have to replace the entire part, not just spring.

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Hi there

We've had this problem once before and at the end of the whole story the supplier had to do it for us , because they use a machine to do this.

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a mouse doesn't need a special driver, try uninstalling it from device manager and refresh.
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