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Wow! Where to start? First of all if the computer has Windows XP loaded on it that is no longer supported by Microsoft. If you want to re-install an OS (operating system software) I would suggest Windows 7.
Simply go to 'Start -> Control Panel -> Administrative tools -> Computer management -> Device manager'. Now find here 'Sound, video and game controllers', right-click on your sound device and select 'Properties'.
Now click 'Driver' tab and check that what driver is currently installed and it is working properly or not...
the audio driver now still the device says it is working properly
because sometime the driver might be causing this problem.
Don't forget to restart you laptop after successfully installed new driver.
1.Almost all sound cards are standardized, and there are drivers for all major operating systems (windows, mac, and linux). After installing the card, you will need to install the correct driver to make it work, (on a pc, it is likely the driver will be installed automatically.
2.PCI slots look like this - http://www.google.com/search?q=pci+slot&um=1&ie=UTF-8&tbm=isch&source=og&sa=N&hl=en&tab=wi&biw=1440&bih=802 - They are all on the motherboard, and a few of them will already be in use. Your monitor cable port is part of a card in a pci slot and your network ports are part of a card connected to a pci slot.
3.All your software settings are stored on your hard drive, if you don't swap out the harddrive, then none of your settings will be lost.
Some basic questions first:
-Are you using the built-in sound card and are your speakers plugged into the green socket?
-Did you plug your speakers into another computer to see if they work, if you didn?t how did you test them?
-Have you checked the Sounds and audio devices in the control panel? Go to Start, Control Panel, and open Sounds and Audio Devices. Make sure the volume is up and the mute box IS NOT checked. If you?re using Windows XP Click on the Speaker Volume button and make sure the left and right speaker volumes are up.
-What program are you trying to use to test the sound volume?
Let us know if this solves your problem or if you need some more assistance.