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Re: Plays CD but not DVD, says no disc
HI.This will occur when the optical assembly becomes unstable. this ((Whole One Piece)), assembly incorporates the spin/load motor, optics housing /arm, tracking device and tracking rail. This is connected to the loading dock assembly. This 'NO Disc' or CD NOT PLAYABLE, code is the result of a failed or burned out lens. It is possible that you have a dirty lens cap. you can try using a cleaning disk in this case to confirm actual lens failure. if the cleaning doesn't restore normal reading capabilities, this will confirm my diagnosis.
You will need to have the optical assembly replaced in this case. once replaced, your unit will be able to read and track once more.
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Try using a lens cleaner. Also, reset the unit to factory defaults. Ensure that the disk you are attempting to play is clean and scratch-free. If the problem persists, you may pursue service options through the place of purchase.
I would need to know which Insignia Blu Ray player you have to get a better idea of what potential problems you may be experiencing. Model number should be NS-XXXXXXX.
It sounds like the loader is failing, the lens is scratched/dirty, or the firmware isn't performing properly.
Try using a Blu-Ray cleaning kit to clean the lens. Don't use a CD or DVD cleaner kit since these are too harsh for the Blu-Ray lens.
Try updating the firmware to the latest version by going to www.insigniaproducts.com and searching for your model number. Updates allow for more functionality of your player as well as greater compatibility with Blu-Ray discs and other disc formats.
Might be the type of movie - some of them are only able to play "G" ratings. Try this: click <play> 1234 <play> It will likely unlock the dvd that is in and will begin to play. You will have to do the 'code' each time, or there's an unlock program you can purchase.
I have a NS-PDVD8 . I purchased DEC 2006. I used it in April 2007 and then again in Jan.2008. When I went TO use March -2008 I received message NO DISCwhen attempting to play DVD.i messed with for an hour by rebooting and and dusting with compressed air.No help
next day I tried a CD and after very long loading time played music.
after I let it run for an hour I attempted DVD but same response.NO DISC
I cleaned the optical lens with a damp soft cloth and dried with soft cloth ( I do not recommend using a cloth but I was fed up and needed the player for flight next day) I believe you can purchase a cleaner kit.
I also ran the lens back and forth 5 or 6 times to make sure it could move fully along track.I heard clicking and wondered if this was ever going to run again.
I tried a CD first and the Cd loaded almost immediately and played
Next I tried a DVD and loaded successfully and played entire movie.
I turnred on and off about 10 times and reloaded movie without any problem.
The optical lens is out of alignment. This is why it will read CDs which have much larger data pits that DVDs.
The unit should be able to read and playback CDs (both production and burned) and DVDs (both production and burned). If the optics are out of alignment and exceed their tolerances, the player will not read discs.
This is caused fromt he player being dropped or jarred.
This is not an easy fix for the home user. This is something that a qualified professional needs to correct.