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ARCHIE I buy a HP Pavilion tx2115nr notebook few days a go in Best Buy, this was the last, so it was the only one in the stock. That's mean that it was already used. Now I want to uninstall the sofware ARCHIE, but I dont know how to do it, a try a couple times, but the sofware ask me for the original CD, and obviously I don't have it, can you help me? same exact problem, ARCHIE sucks. HELP!!!

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ARCHIE is a Best Buy program that must be uninstalled in the store.  Take the unit back to the store you bought it from and have the Geek Squad unistall it.

Posted on Dec 21, 2008

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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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