Question about Toshiba SD-3980 DVD Player

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Trouble with the disk tray

Hi.. My new Toshiba SD-3980 dvd player was not in use for almost a year. Now when i try to operate it, the disk tray would not open from the remote or manually. It does not send any messages as "locked" but says "loading" & then reads "no disc". greatly appreciate any suggestions..

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  • Dan B Dec 24, 2007

    Disc Tray will not open manually or with remote.

  • Anonymous Mar 03, 2008

    Have the same issue. The tray just does not open and display reads as no disc.

  • pmd78 Dec 28, 2008

    I load the dvd in with no problem, it says loading, then it says "no disc"

  • spanza Apr 08, 2009

    same problem here, my toshiba tv/ dvd player says disc error or no disc....and now my toshiba notebook does the same thing.

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Had the same prob with a sony dav dz it kept saying locked but after hours and hours of pressing random combinations it came off im sure it was unplug plugback in then hold power and open tray and tap stop or a combination of those buttons.i woud try it again on mine to make sure but i do not want to lock it again.

Posted on Nov 19, 2007

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Clean the tray, or replace the belt open the cover of your dvd

Posted on Sep 16, 2007

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1 Answer

I have a Toshiba SD-3980 DVD player, how can i get a disc that is in the player (which no longer works)out?


If you don't care about the unit take out all the screws on the case until you can remove the whole top, you should be able to access the disk once you remove the case.

Apr 30, 2014 | Toshiba SD-3980 DVD Player

1 Answer

After I insert the disc, the digital readout say bAd and the screen states Incorrect Disc.


Hi,
There is an recall from Toshiba for "bad" problem in Toshiba SD-3980 dvd player.

"Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit. If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit."

Click Toshiba Support link for original message, please contact Toshiba and above number for replacement unit.
Hope these info will help you.
Thanks.

Feb 12, 2011 | Toshiba SD-3980 DVD Player

1 Answer

Tray Will Not Open To Load


Sound like the belt has broken on it from the gear that opens to motor that opens the tray.

Aug 11, 2009 | Toshiba SD-3980 DVD Player

1 Answer

Upon trying to remove a disk, disk remains in player and tray opens empty


This is caused be the "lift" part of the mechanism not functioning properly. A fix may be inexpensive or not, depending upon what is needed to make it rise and lower properly....accordianman

Mar 29, 2008 | Toshiba SD-3980 DVD Player

2 Answers

Toshiba DVD SD-3980SU2 or SC2 player loads every disc as "bad disc"


Toshiba says:
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players spacer.gif To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue.
Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.
If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.

Mar 29, 2008 | Toshiba SD-3980 DVD Player

2 Answers

Disc Error


Simple issue, the lead laser cannot read any data, for better result please try to check with the DVD shop.


Hope you like my solution please rate me solved.

Best regards,


Philip

Nov 17, 2007 | Toshiba SD-3980 DVD Player

1 Answer

Toshiba SD-K850 trouble


I contact Toshiba Service and they suggest to unplugg AC cord then wait for 3 minutes but this is not a real solution ("Bad" message). I already notice other Toshiba models have the same problems (SD-K750 & SD-3980), and they are replaced them because of component part failure. (my DVD is a SD-K850).
They also explain that if that process not work, I must call their
Service Dept. for more details, same phone # (1-800-631-3811).
Luck!

Oct 21, 2007 | Toshiba SD-K850

2 Answers

Toshiba SD-3980


If the disk is not dirty, smudged up or scratched -- it is likely the laser pickup getting weak or the spindle motor not keeping at the right speed. If you have to clean the disc, wipe from the center out with a clean soft cloth.

Jan 13, 2007 | Toshiba SD-3980 DVD Player

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