Question about Sony Cyber-Shot DSC-W5 Digital Camera

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"Turn Camera On and Off Message"

I´m having the same problem as many - my lens is making a strange noise and the LCD reads "turn the power off and on again" when I´m in shooting mode (view mode works just fine). It´s the second time this has happened to my Sony Cyber-Shot DSC-W5 and from internet searches, it´s not uncommon. Both times this has happened it´s been very cold out and I can´t help but wonder if that could have something to do with it. The first time it happened it was within 6 months of purchase and I sent it in to Sony under warranty. Oddly, they said when they received it that it was working fine and they did nothing to repair it. It recently happened again and I´m baffled. I had an unhelpful experience with the scripted Sony helpdesk and no luck. Has anyone found out what the problem is? I live in Spain and don´t want to have to send the camera away to the nearest Sony office. In just two years the price has been knocked in half from what I paid, but to pay for a repair that now costs half as much as a new camera seems absurd (especially since it may likely happen again). Thanks!

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Re: "Turn Camera On and Off Message"

Go to it will tell you how to fix it at no cost :) and it works

Posted on Aug 25, 2008

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Re: "Turn Camera On and Off Message"

The lans block assy. needs servicing or replacement. for spares and manuals we can offer assistance.

Posted on Jan 20, 2007

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Welcome to FixYa

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Turn Power On and Off

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