The bottom half of my freezer is working but not the top half, the refrigerator side is freezing food near the bottom.
I have the same problem. All of my produce in the refrigerator is frozen solid and the ice bucket for the ice maker is 1/2 full of water instead of ice. If this is such a common problem its amazing to me that my call into GE couldn't have resulted in the same advice. Instead I am now looking at a $100 service call on top of any needed repairs. What a scam.
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Side by Side ModelsIf foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.
If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
If food in the door is freezing, move the door bins up or down so they are one notch away from freezer vents (Side by Side models only).
The fresh food control should be at the normal setting of 5.
Freezer on Top Models First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenehit. The freezer should be between 0 and 8 degrees Fahrenheit.
Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
If food is freezing in the produce (fruits and vegetables) or meat pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.
Uncertain as to whether this is a "freezer at top or bottom" model? Make certain that temperature control settings are approximately at the one-half way for both the freezer and fresh food compartments. If freezer at bottom, you may have a defrost component issue (defrost thermostat or heater). If so, contact an appliance service company.
This problem appears in spades this time of year, every year.
The problem becomes more severe when the temperatures in the house cools down and is made even worse if the usage of the machine becomes lighter.
It occurs when the machine is off, not on.
There is an open vent, near the bottom, between the freezer compartment and the fresh food compartment. This opening or vent is necessary when the machine is running, so that the air pumped into the top of the fresh food section, can return to the freezer compartment. This is by design.
When the machine is off, the zero degree air from the freezer compartment. can drift into the fresh food compartmnet and drop the temps near the bottom to below freezing.
Off time increases substantialy at this time of year.
Some have even recommended turning the controls colder to offset the problem, but I've no proof it works well, or even a little.
SXS and top freezer models experience it more than bottom freezer models.
Check that the freezer circulating fan is running. The frige section may have dampers or vents (lets the freezer air cool the refer section) that are open too much. Usually the bottom area in the frige has a control lever to meter how much cold air gets to that section (lots for meat, little for fruits, etc.). Check the owners manual for operation of those vent dampers.