I'm no better than a normal dude with this technological stuff, but i'll try to help anyways :) So, if you haven't solved the problem yet i think it could be that it (the Zen, mp3 player) has to recharge FULLY in order to be functional.So that's the 6 hours.It says on the Quickstart paper that the display turns off to conserve power. So i was thinking that could be it. The Zen was/is in recharge mode when you tried to power it on.It only turns on, when you've succesfully charged the WHOLE battery thingy. This is only a thought and should not be trusted 100% :) Ok, i really hope that this helps 'cause nobody had written anything to solve this or similiar problems. Alright, catch ya later!
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I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.
Well you can try this if you still got the zen, press the reste button, dont hold just press it then hold down the power button and it will start up but mine just kept on going black fter a while so i had to put it into recovery mode by doing the following. Hold down play untill the end Press the reset button Hold down the power button Makes sure you releas the play button last after that do Reload Firmware i think then it will delete the firmware make sure you have this downloaded on your computer http://support.creative.com/downloads/download.aspx?nDownloadId=10889 its the newest firmware when you downloaded this plug in your zen into the computer and it should turn on your zen and then say Firmware problem and if it doesnt just put it into recovery mode then plug it in. Then make sure all application are turned off like Mozzila or the Internet Explorer, then just double click on the firmware and it should fix
Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.
You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.
If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.
Q. Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Q. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
also try this if above doesnt work
I Recently bought a Zen, and it works great. The only problem I found was that it freezes itself from time to time, and the best solution to this problem is on the bottom of your Zen, there is a very small Reset hole. With a needle or a toothpick, gently stick it in, and push lightly. This will allow the Zen to unfreeze, and return back into it's regular mode. All your files will be saved, and kept on to the Zen, so you don't need to worry about losing any of your files.
There is a major bug in Firmware version 1.40.xx related to battery
charging, and it will exhibit this behavior if there is not enough
battery power available for your device to power up. You will need to
upgrade your firmware to fix this.
There is a catch, however - your player will not power up on USB power
alone, which poses a problem for firmware updating. You must obtain a
DC wall charger, plug it into the player via the dongle. This will
allow the device to turn on. Then you must plug into your computer's
USB port. Do not worry - having both a wall charger and USB cable
plugged in at the same time will not harm your player or your computer.
This will allow your ZVM to remain powered up so you can update the
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Q. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related