Question about Sony Cyber-Shot DSC-P41 Digital Camera

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Turn Power On and Off

I´m having the same problem as many - my lens is making a strange noise and the LCD reads "turn the power off and on again." It´s the second time this has happened to my Sony Cyber-Shot DSC-W5 and from my brief internet searches, it´s not uncommon. Both times this has happened it´s been very cold out and I can´t help but wonder if that could have something to do with it. The first time it happened it was within 6 months of purchase and I sent it in to Sony under warranty. Oddly, they said when they received it that it was working fine and they did nothing to repair it. It recently happened again and I´m baffled. I had a similary unhelpful experience with the Sony helpdesk and no luck. Has anyone found out what the problem is? I live in Spain and don´t want to have to send the camera away to the nearest Sony office. I agree that to pay for a repair that costs half as much as a new camera seems absurd. Thanks!

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Re: Turn Power On and Off

The lens block assy gets dust collection, or subjected to jerks,blows,forced to act by pushing manually by children etc. Any abnormal usage causes problems like this. Servicing the lens block is the best solution.

Posted on Jan 20, 2007

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