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Place a flatblade screwdriver in the lower lip of the drawer, and manually force the tray out. It is okay to pull, you won't break the tray. It rides on a straight rail gear. After pulling on it, it should eject normally, but stay open. If it closes right away, there must be some blockage within the case. Using a flashlight, check to make sure no foreign object is blocking the tray. If the tray stays open, that is a good sign. Push it in and see if it closes on its own. Try pushing the button to eject. If the tray does not come out, take it in for service. If it comes out, perhaps the problem is solved.
this kind of repair requires certain skils and knowledge about the cd changer mechanism. Please claim for an in warranty repair or replacement of the system.
If you need more info please advice.
gently push the cd door back in while pushing the door closed button , untill it closes if it still comes out then the cd laser mechanism is not lifting or something else has happened , then it will need to be tested to determine the exact cause
same thing happened to me. turn the system off, unplug it. then back on and after you switch to CD mode (for some reason the CD tray will not eject unless in CD mode), once the system tries to lock on to a specific CD tray, hold the eject button down for 5 seconds. that worked for me. may have been dumb luck but can't hurt.
If you had any cds inside, you can open the case and see whether there's any cd jammed, with the power switch off! If you didn't have any cds inside, open the case anyway and check if the tray opens or not!!!
If you sure that the system supports the disc's format.. And it won't play other discs... try to clean the CD lens.
If it wont help and you're NOT still under warranty you should at least open the system and look for Problems with the door opening/closing:
1. Make sure the drawer-loading belt is still tight and elastic. If not, it can be replaced with a belt obtained from an electronic-parts supplier. The replacement should be of equal or slightly greater thickness and should fit snugly but not so tightly that it strains the motor.
2. Check for broken or loose gears and have them replaced.
3. Check for obvious sources of contamination such as pet hair or foreign objects that are preventing smooth operation of moving parts. Small children have a habit of inserting items into CD players.
4. Use electronics-grade contact cleaner to clean the door-position contacts.