Hi, I can certainly understand how you feel and hope I can help.
error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)
Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.
Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.
This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programshttp://support.microsoft.com/kb/314060
- a Mr Fixit
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vistahttp://support.microsoft.com/kb/929461
When you insert a CD or a DVD, Windows Vista may not recognize the dischttp://support.microsoft.com/kb/939052
Your CD or DVD drive cannot read or write media - A Mr Fixithttp://support.microsoft.com/gp/cd_dvd_drive_problems
CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)http://support.microsoft.com/kb/952951
CD-R drive or CD-RW drive is not recognized as a recordable devicehttp://support.microsoft.com/kb/316529/
Hardware devices not detected or not working - A Mr Fixithttp://support.microsoft.com/gp/hardware_device_problems
Hope these help.