Question about Sony CRX835E CD-RW/DVD-ROM (Combo) Burner

1 Answer

Cd rom disappeared from computer - Sony CRX835E CD-RW/DVD-ROM (Combo) Burner

Posted by on

  • colbyhyatt May 11, 2010

    my acer dvd/c-rw combo dont work on my labtop



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi to all.

My Sony CRX835E CD-RW (combo drive, writes to cd's, and plays dvd's) suddenly vanished from my computer and was not showing in my devices.
This is my cd drive for my LAPTOP.
So, as you can imagine, i wanted nothing more than to open her up, check all cabling was working/plugged in correctly, but being a laptop made it a little harder, seeing as i have never opened a laptop up.
That was going to be my last resort, seeing as it has run out of warranty.
Anyway, would like to inform both laptop users and pc users of the few solutions that can fix the vanishing cd drives.

First, check in device manager to see if it is showing there. If it is then it more that likely will have a yellow symbol next to it, saying it isnt working correctly. IN THIS CASE, it more often than not is a BIOS problem which can be caused by installing or uninstalling various differnt software, E.g nero, powerdvd, etc.

3 things you can try here.

First off, quickest and easiest is to UNINSTALL the device from device manager. Then refresh the device manager. This will check again for any new plug and play hardware not installed.
Once that has done, and the drive is installed, the problem will hopefully be fixed.
If not, than try number 2.

You proberly would have by now read of changing/deleting the values of UPPER/LOWER FILTERS in a specified pathway. There is a detailed walkthrough of how to do that on this site, so try this step, it has fixed alot of errors.

Now this is another quick and easy way to try to solve the problem, and as far as i can understand the program pretty much does the same as option 2, but makes it alot easier for people with only a little knowledge of computers.
The site is called WWW.DOUGKNOX.COM
On that site, there is something called nocd/dvd fix. Give it a whirl, fast, easy and may work for you.


If your device manager does not show your drive, then you MUST check the cabling, making damn sure it is all plugged in correctly. Once you have done that and still no sign of a drive, then it means your drive has proberly died, and needs replacing.

Now, if you own a laptop which has gone out of warranty then i recommend if you choose to check the cabling, get someone who knows what they are doing to do that task for you.

My drive was not showing in device manager, and my last resort was to open my laptop and check everything. Just as i was about to go and grab my screwdriver set, a slight moment of rage overtook me. I opened my drive draw, pushed the drive door closed until it stopped, than i CARRIED ON pushing the drive, and i felt it move ever so slightly, and then i heard a click.

Amazingly this worked, and my drive is now recognised again.
I appreciate that this..erm...method, is not a method most people would try. But just in case everything else fails, give it alittle push, thats all mine took.

Thanks for reading, and hope i have been of some help.

A.K.A Cr8zykev
Now i spent alot of time myself going through all these methods, then going through them again, and again, litterally pulling my hair out trying to fix my problem.

Posted on Nov 30, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have an ATAPI DVD A DH16ABSH Dvd CD rom in my Gateway computer. It keeps on disappearing and reappearing in the computer. This computer was bought back in January. What makes it do this?

Sound like the Connectivity cable is either loose or there is a problem with your dvd rom burner check the cable that it connects to if it looks fine then contact or return the dvd rom burner for a different one

Jun 27, 2011 | Computers & Internet

1 Answer

Cd rom disappeared from my computer

Delete theUpper / Lower Filters from the Registry.

uninstall / reinstall the cd drive

update the drive .

restart the pc.

Jul 11, 2010 | E-Machines emachines (emachinees) CD-ROM...

1 Answer


its as the drivers are not installed properly!!! give me the specifications of your pc ill see for the drivers of you don't have them!!

Jul 10, 2010 | Sony Computers & Internet

1 Answer

Acer Aspire 5100 CD-ROM Problem

Go to the Acer website and reinstall the device driver for your cd-rom. If that does not help, your laser eye may be dirty and needs to be cleaned.

Dec 07, 2017 | Acer Aspire 5100 3010 Notebook

1 Answer

I have a dell diminison 2000. The cd-rom will open ,but doesn't recognize a cd. IT say there isn't a cd-rom drive. It just disappeared? Is it possible that the eye reader went bad? It doesn't show up when...

If you feel comfortable opening the case, check the ribbon cable connection and make sure it is solid at the motherboard and the CD-ROM drive. First, make sure the pc is off, unplugged and you are touching metal at all times during the process. Power back on and see if that does it. If not, could be drive failure or virus problem.

Sep 09, 2009 | Dell Computers & Internet

1 Answer

CD-Rom Drive nolonger in My Computer

When you boot up check the bios to see if its connected, update drivers, if all else fails its broke.

Apr 25, 2009 | Dell XPS M1530 Laptop

1 Answer

Packard bell CD rom

Cheak cd rom data cable pluge in maight be cable is unpluged and verify the port connection also

Jul 01, 2008 | Packard Bell GCD-R580B (gcdr580b) Internal...

1 Answer

CD/DVD ROM disappears

I would think either your IDE cable is faulty or the IDE connector on the motherboard, try swapping cables or use a double IDE cable on IDE 1 connector. You may have a faulty drive ide connection input in which case a new DVD Rom is the answer, only cheap nowadays.

Nov 07, 2006 | Samsung (SC-140B) Internal 40x CD-ROM...

Not finding what you are looking for?
Sony CRX835E CD-RW/DVD-ROM (Combo) Burner Logo

290 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Alun Cox

Level 3 Expert

2678 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Sony Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides