Question about Jenn-Air JMC7000 Microwave Oven
Microwave model UMC5200BAB stopped working. Lights, display, turntable all work but no microwave. After power reset per instructions display shows error code E-63. Can you advise potential source of problem and course of action? Thanks.
I have found the manufacturer contact information for you, but could not find information about the error code. If everything works fine, but the microwave is not heating your food, then the problem is most likely the magnatron or one of it's components, which sadly to say is the most expensive part to replace. Please feel free to contact the manufacturer via phone or live chat to get more details as to what the error code means.
If you would not mind, could you please rate my help. I would greatly appreciate it.
Posted on Nov 29, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Hi, my name is Audrey and I am a Jenn-Air employee. I would appreciate the opportunity to assist you with your microwave. Please send me an email through our customer service address, NAR_JennAir_CustomerExperience@JennAir.com and type 'Attention: Audrey' in the subject line. Please include your full name, phone number, and model/serial number, and I will look into the issue for you.
and type 'Attention: Audrey' in the subject line. Please include your full name, phone number, and model/serial number, and I will look into the issue for you.
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It's probably a cracked coupler or a weak, slipping motor.
You can find helpful exploded view diagrams and order parts by entering your model number here: http://tinyurl.com/gv383
If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info (as well as a text file which helps in diagnosing and repairing door switch problems) at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk
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