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Does the laptop indicate any power?
does the LED turn on and stay on but you can't see anything on the screen?
Is there no power at all, No LED light turns on and everything is switched off?
Since you bought it April 2011 it's only been a month so there should still be warranty for your laptop. If you are comfortable enough try removing the memory sticks, the hard drive, the WLAN card the battery and try to plug it in the power outlet without those and check if it will turn on. Otherwise find your receipt and bring it back to the store "SM" where you bought it and have it checked by one of their technicians or possibly get it replaced.
Hope you find this helpful.
BTW: I'm also from the Philippines.
If you are getting an vertical lines on your screen then its a hardware problem would suggest you to get in touch with the vendor from whom you have purchased the laptop and they would tell you the best way to get the warranty from or get in touch with dell customer care and check out your warranty period.
click on the link below for the dell support number for philippines
This may answer your question. The long wait is finally over! Dell will officially welcome the arrival
of its award winning consumer brands here in the Philippines. And we
want you to be part of this momentous event.
We will celebrate the arrival of these products with a night of
colors, action and entertainment on April 10, 2008 at the Prince of
Jaipur at the Fort Bonifacio, Taguig City.
TO THE BOTTOM:
Claudette Chua replied on
Feb 1st, 2010 at 10:13 am (99)
We would like to introduce to you our company, Phil-Data Business
Systems, Inc. We are a Dell Channel Partner and a Dell Authorized
Service Provider (DASP) here in the Philippines. If you have any
concerns about Dell Vostro, Latitude and XPS models (only), please call
us at (02) 811-2878 or email us at email@example.com
and we will be glad to assist you the best way we can. Thank you.
Our website is http://www.phildata.com
Phil-Data Sales and Marketing
Steve Nacion replied on
Feb 1st, 2010 at 10:54 pm (100)
Hi Ms. Claudette …
do you also provide parts and service???
if in any case that a part needs to be replaced like platics, hinges,
palmrest, MOBO … is there a way for you to get speceific parts for
Claudette Chua replied on
Feb 2nd, 2010 at 11:41 am (101)
Yes, we do provide (Philippines) parts and service for the following:
1.) For units purchased from Phil-Data Business Systems, Inc. and was
still covered by the warranty – Free of charge both parts and service.
2.) For units not purchased from Phil-Data but still covered by warranty
– Free of charge on parts warranty but with labor charge.
3.) For units not purchased from Phil-Data and with no warranty – With
charges both on service and parts.
Please note that we only provide parts and services on Dell Vostro,
Latitude and XPS models only. We don’t cater to other Dell products such
as Inspiron and others.
would you have been happier if you had a 3-year warranty on your machine? I suggest you try to compare between buying a new motherboard to buying a whole new notebook...the latter usually is more reasonable. Again, get an extended warranty
Cracked displays are never coverd by normal warranty. Unless HP is aware of an issue on your model where this happens by itself, the service will not be coverd by warranty. You might want to check if you have any insurance that might cover it.
The LCD can be replaced, althogh it is usually quite costly(depending on the model). You can either send it in for service or do it yourself. If you dont have any experience with opening laptops I would recommend you send it in for service because of the weak plastic in the displayassembly that brake easily.
If you do want to replace it yourselfe I can find you the partnumber for the part. But im going to need the modelnumber from under the machine. It should look something like this AA111BB#CCC.
Try removing the battery from its slot on the bottom of the laptop and putting it back in. Sometimes, the battery will not seat right, causing the computer to not turn on. Next, try softly wiggling the jack on the laptop where power plugs into. Does the light turn on briefly? If so, you might need to get a new jack soldered onto your motherboard