Question about HP Office Equipment & Supplies

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I have a hp 1350xi printer I replaced the black print cartridge as I usually do and I keep getting "check print cartridge". I have cleaned contacts more than once and unplugged the printer for 5 min. or more with no success. Thanks, George

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  • Vagil1119 Nov 29, 2008

    WHERE DO I find the metal plate sensor?

  • Vagil1119 Nov 29, 2008

    Ginko, I will accept your solution to clean the metal plate sensor on the HP 1350 printer but where do I find the metal plate sensor and how do I access it George #191

  • Vagil1119 Nov 29, 2008

    I need to ask Ginko how I access the metal plate sensor George #191

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3 Answers

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  • Master
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Hey,


Link for troubleshooting :)


http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc=en&docname=c00094661


WITH PICS :)


I hope i have answered ur question. If u r satisfied, do check this post as "Fixya" as this is the only way i wld be paid for my services.



Thnx.

Posted on Nov 29, 2008

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  • Master
  • 1,447 Answers

HI george,

Two things

1. cartridge is defective. call hp for replacement.

2. there is a problem with the printers contacts for cartridges. call hp for service or replacement if still within warranty

Hope this helps


Posted on Nov 29, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Nov 29, 2008

    On the printer itself, on the ink carriage. some models are not detachable. so if you can't really access it then chances is we should have someone check on it and open the unit

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  • HP Master
  • 19,396 Answers

You need to clean the metal plate sensor inside the ink carriage with isopropyl alcohol and cotton.

Posted on Nov 29, 2008

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  • Ginko
    Ginko Nov 29, 2008

    Hi there, the sensor/connector is just the metal plate inside the printer carriage, and it is the the plate that comes in contact with the cartridge connector.

    The ink carriage is the place were you put cartridges in.


  • Ginko
    Ginko Nov 29, 2008

    If this is not the problem then the cartridge can be defective, see if you have a replacement one to test it.

  • Ginko
    Ginko Nov 29, 2008

    If cleaning the sensor ( the sensor are the contacts inside the carriage) does not help, then follow the detailed solution from HP here:

    Check Print Cartridge Light Flashing


  • Ginko
    Ginko Nov 29, 2008

    This are the sensors that detect if the printer cartridge is in:



    If cleaning the sensor ( the sensor are the contacts inside the
    carriage) does not help, then follow the detailed solution from HP here:

    Check Print Cartridge Light Flashing


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