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It looks like something is keeping the tray from closing all the way or the eject button is somehow being pressed when it closes. Open the tray and get a flash light to look inside to see if there is anything in there that shouldnt be (like maybe a disc that came loose from the tray and is still inside the xbox). If it looks all clear try holding down the eject button when putting the disc in. If that doesnt work try opening and closing it without a disc in. If it stays closed without a disc open and close it a couple times to be sure then try putting the disc in again. If that doesnt work try standing the xbox up on its side and putting the disc in.
if it doesnt open this is what i do to mine cause i have your problem ok 1st step:lift up the the front of your xbox360 console gently then step 2:drop the front of the xbox360 softly back down not hard or to violent step 3:if that doesnt work keep on hitting the open and close button were you enter the disc but not too fast ohkay well thats all my info hope it works
This problem can not be fixed yourself. The lens has either become scratched or dirty, and can not read discs. Send the console in to Microsoft support and they can fix it under the terms of your warranty.
If the tray does not open when you press the eject button, try to manually open it. To do this:
Unplug your Xbox console from the power source.
Locate the manual release button on your Xbox console.
For most Xbox consoles, the manual release button is located in
a small pinhole to the left of the eject button under the disc tray.
For some Xbox consoles, the manual release button is located
under the disc tray. It can be under the "O" or the "B" in the word
"XBOX" that appears on the tray.
Insert a straightened paper clip or other small
tool in the hole at an angle to the left. Gently push the paper clip to
try to press the manual release button and partially open the disc
tray. This may take several tries. Typically, a thin paper clip works
better than a thick paper clip.
If you insert the paperclip in
the hole and find an obstacle, this indicates that your Xbox console's
manual release button is located in a different area of the console.
Look under the "O" or the "B" in the word "XBOX" that appears on the
tray. If this is the case, insert the paperclip under the "O" as
outlined in step C. If you find an obstacle, insert the paperclip under
the letter "B”. The manual release button is located in one of these
After the disc tray partially opens, pull the tray with your fingers to fully open the tray.
if it won't open, turn off the console and remove the faceplate and try to eject the button. if it still won't open get a paper clip and straighten it out. you need to locate a small hole that exactly fits a straightened paper clip. it's located just below the silver lining of the disc tray about one and a half (1 1/2") inch from the left side of the disc tray. insert the paper clip into that hole and it should pop up the disc tray enough for you to be able to pull the disc tray all the way.
if it doesn't work there are still 2 more small holes that you can locate. the 2nd one is just beside the first hole and the 3rd one is just under the second X on the XBOX 360 text on the disc tray. try those two holes if the first hole doesn't work.