Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi rear projection tv 50 inch...50V500 bought in 2004

I have never had the lamp replaced. Circuit city came out in 06 and adjusted color and problem fixed. However , I no longer have warranty and now in certain parts of the tv blue seems to be in areas and color is a light blue. Upper right blue leaking it seems and bottom middle. The only part with true color is the lower left. Thus, I talked to a tv tech on the phone and he stated they would have to replace all three colors, fix and seal the leak if there is one, and labor would be 5 hrs. He said between 300 and 500 dollars. Does this seem to be the problem or would a new lamp solve the problem?

Thanks,
Stephen

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  • Anonymous Feb 19, 2009

    I have just put a new lamp in and it made no difference.

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6 Suggested Answers

tvtek
  • 1284 Answers

SOURCE: Replacement Lamp Hitachi 50V500

It must be a red light flashing as the 50V500 has no green lights on it. Make sure that when you place the lamp cover back on that it is activting the micro switch behind it. Otherwise the set will assume the door is open and won't ignite the lamp. Otherwise the ballast could be the issue.

Posted on Feb 02, 2007

  • 58 Answers

SOURCE: Hitachi 50v500 blueing problem

I am not expert but before you go to a lot of trouble, read all of the post on the infamous "red cloud", "red blob" and "blue streaking". In evey case, it appeared that the light engine was the problem. We just had our light engine replaced and the TV looks perfect. We dealt only with Hitachis Customer Relations Department 800-654-7013. You will have to have a certified tech come out and diagnos the problem. Hitachi will then call and verify, with the dealer, that the problem is a defective light engine and will send out a brand new one.

We were told the part cost around $1500 (Hitachi covers that) however, they will ask you to pay for the install. Our install cost $400. Worth is to us as we paid $3600 for this set 3+ years ago and we have loved this TV. When you first call Hitchi, they will act like they've never heard of this problem but they will give you names of certified techs in your area. Once the tech confirms that it's the light engine, Hitachi will own up to the problem and send out the part.

You really should only deal with Customer Relations ( I listed their 800 number above as you will be chasing your tail so to speak with their regular customer service department. Good Luck!

Posted on Nov 25, 2007

  • 58 Answers

SOURCE: blue spot

You have a defective light engine and you DO NOT have to be under warranty to have it replaced. Here's what you need to do...we just went through this. You need to call Hitachi's Customer Relations Department (not regular customer service). The customer relations # for Hitachi is 800-654-7013. Tell them what's happening with your set and that you think it's a bad light engine. When you call them, they will initially act like they have not heard of this problem but will give you some names of some certified Hitachi dealers in your area.

Call one of the dealers and they will send a tech out to diagnois the problem. Once the tech tells you that you have a defective light engine (all they have to do is look at the set when you have it turned on) call Hitachi customer relations back and tell them you had a tech out to confirm the problem. They will then act like they know exactly what you're talking about...imagine that! They will call the dealer that came out and once they confirm this with them, they will send a new light engine to the dealer. The dealer will then call you and arrange a time to come out and install it.

This part is paid for by Hitachi, regardless if you're under warranty or not. If your under warranty, the service should be covered if not, the part will be covered by Hitachi and all you pay is for the install. Our install was $400. DO NOT let any dealer get the part and tell you that you have to pay the $1500 for it. Hitachi knows about this problem and they are paying for the part. All you pay is for the install. Again, deal only with customer relations at the number listed above and only deal with a dealer Hitachi refers you to. Good Luck!

Posted on Dec 13, 2007

  • 579 Answers

SOURCE: Hitachi Rear Projection LCD TV Lamp

Projection TV makers charge an arm and a leg for their replacement lamps. They make it easy to do but as a result the custom lamp assy is expensive. The trick is to just buy the bulb for your model TV from any number of us aftermarket sources at a fraction of the lamp price and install it in the old lamp yourself. really easy. Some models are real bulb hogs though. Look them up on the net (include the word complaint or repair) before you buy, or you might be sorry. Many class action lawsuits out there - even against some of the name brand makers.

Posted on Dec 31, 2007

Tech4lfe
  • 38 Answers

SOURCE: hitachi 50v500 tv

You may want to find a service shop willing to troubleshoot the power supply vs replacing a $300+ part. Labor will still be a few hundred but parts would be minimal.

Posted on Jul 06, 2008

SOURCE: Hitachi 50v500

If the light engine goes out call Hitachi and they will supply the part for free but you will have to pay for the service of installation around $300

Posted on Jul 17, 2008

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