Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

I have a WD500GB Mybook essential edition. It was running smoothly up until a few weeks ago when now my computer wont recognise it at all.  When I attempt to "safely remove the hardware" it recognizes that a WD is plugged in. But I can't open it and it isn't recognized any other time. It is neither seen in My Computer nor listed in Disk Management. It seems to me that the hard drive inside is still fine as it lights up.

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  • arlo511 Dec 03, 2008

    I suspect that I disconnected my western digital 500G Mybook at a bad moment and now i get an error message that the drive malfunctioned and that it needs drivers. after that message disappears, i can't find any way to access the drive. I can't seem to get the computer to recognize the drive so i can open it in my computer. the backup icon appears on the toolbar but when you try to back up, it says that the drive doesn't have enough space. i've tried hooking it up to two diff computers.

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  • Contributor
  • 10 Answers

Can you see the drive in BIOS?

Posted on Jun 18, 2017

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

mbase213
  • 728 Answers

SOURCE: My WD Mybook Home edition

Hi bosco3rd401,

Hi,

First Go to this link. Where they will explain the differences of the meanings of the flashing lights. There are so many variables, that it would be to difficult to figure out unless I was actually working on the disk itself. But the page is very easy to understand, and hopefully you'll find what I did, was all I need to do was to power down and up again.

Then, if that doesn't solve the problem, then you have to determine if the drive is working or not.
Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.


I hope this helps and Good Luck!

Mark


Posted on Jan 04, 2009

bunnydawg
  • 5158 Answers

SOURCE: Can't open My WD Mybook Home edition 500 GB External Hardrive

sounds like the hard drive is failing... i suggest you find yourself a data recovery program soon

Posted on Jan 05, 2009

  • 60 Answers

SOURCE: Hi there, I have a MyBook essential edition 500GB

Try a friends computer. If that dosent work, check the ac adapter, replace is nessary. if that dosent work put the hdd in a nother enclosure, still not working, the hdd istelf will be broken, tae the drive to a data recovery centre

Posted on Aug 02, 2009

bob_computer
  • 3153 Answers

SOURCE: MyBook doesn't show up in My Computer..

I devised these simple steps that tend to remedy quite a few issues with most portable / external hard drives (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply
Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again.
If you checked and fixed anything there and still have issues carry on reading.
Go to your control panel and then administrative tools, select Computer Management.
Now select Disk Management and expand the window.
Your drive should be listed here, if not then you need to check your computer hardware has not got any issues before proceeding.
If your drive is listed and says healthy then right click on it an select Properties, click Tools and then Error Checking, Check now, tick the two boxes and then Start.
This will attempt to fix most minor / common errors on the drive. It may also ask you to restart which is fine. Allow it to finish its work or you could corrupt the drive. If all went well you should be able to use it normally again.
If you drive was listed but did NOT say healthy then right click and select Format. Choose NTFS as the file system and do not tick any boxes you do NOT want quick format. Again start and let it do its thing. When it is done restart your computer and you should be good to go.
If you still have problems with the drive you might want to look at other areas.

Posted on Aug 23, 2009

Testimonial: "That was great thanks. Unfortunately I discovered that there was a hardware malfunction within the external device itself. But thanks for the help!"

Damilare
  • 358 Answers

SOURCE: When I plug in my WD MYBOOK ESSENTIAL 1 T Drive

Hello,

This is normal, simply because when your system is performing the boot sequence when it is first powered up, it checks all the possible drives that has an operating system on it according to the way it is configured to start checking it from the BIOS.

So possibly the default selected place for it to check first is the external drive, and since there is no operating system on it, it gets locked up and it might show NTLDR Missing...or Disk Error.

What you can do to stop that is :
When your system is booting go to setup, and depending on your BIOS type, try to locate where the boot sequence starts checking for Operating System from, if it is removable drives, then just change it to Hard Drive. Then save and restart.

Hope this helps you out.
Goodluck

Posted on Nov 18, 2009

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Hi, As I have responded to a similar post, this is a common problem with external storage. Based on your post/description: 1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem; 2. Try replacing the cable - again if a no go, so it's not an interface/cable problem; 3. That leaves you only with the WD500GB itself as the possible at fault. An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure. Your possible options: a. Claim warranty/replacement; b. Replace the HD only; c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party recovery software; d. Seek services of professional data recovery firms (if data/files are mission critical); Hope this be of some help/idea. Post back should you need further information. Good luck and kind regards.

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