Question about HP Office Equipment & Supplies
First, from the MENU screen on the HP, print a CONFIGURATION page. If the print is ok, your scanner is the problem, maybe the scan light is dirty or defective. If the print is black, the DRUM or the IMAGING UNIT may need replacement. These are "consumable" parts that can be ordered like toner cartridges as "supply" items. DO NOT try to clean the imaging unit! The drum can be damaged by even a fingerprint. If there is spilled toner inside the printer, you can TRY to wipe or brush it away. DO NOT use a vacuum! The static WILL DAMAGE THE PRINTER CIRCUITS.
Posted on Dec 01, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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