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When trying to copy original, copy comes out completely black! help.

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  • snapper45 Dec 03, 2008

    THANKS, IMAGING UNIT IS FAULTY - TRYING TO GET A REPLACEMENT

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First, from the MENU screen on the HP, print a CONFIGURATION page. If the print is ok, your scanner is the problem, maybe the scan light is dirty or defective. If the print is black, the DRUM or the IMAGING UNIT may need replacement. These are "consumable" parts that can be ordered like toner cartridges as "supply" items. DO NOT try to clean the imaging unit! The drum can be damaged by even a fingerprint. If there is spilled toner inside the printer, you can TRY to wipe or brush it away. DO NOT use a vacuum! The static WILL DAMAGE THE PRINTER CIRCUITS.

Posted on Dec 01, 2008

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Posted on Jan 02, 2017

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Hard to tell what your trouble is when you don't say what type of machine you have, but some canon copiers had a common problem like that.
The scanner cable would break. Lay an original on the glass and make a copy with the top cover open, if the light under the glass comes on and then goes out while scanning the original, that's what your trouble is.

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Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.

If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.

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Something is blocking part of your scanner light, or scanner light may be bad. Check if the scanner light comes on, and check inside the original feeder and machine for a scrap of paper blocking the scanner light to the imaging drum.

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