Question about HP PSC 2355 All-In-One InkJet Printer

1 Answer

Print Cartridge Alignment Failure

I have installed a new HP black ink cartridge, however it attempts to align the cartridge but fails the message 'Print cartridge alighnment failed.' Could anyone help??

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  • 1 more comment 
  • christina_ha Nov 29, 2008

    It is the correct official HP cartridge (and it is the second one i have tried). I have installed it several times so i don't think either of these are the problem.



    Thanks anyway

  • christina_ha Nov 29, 2008

    It is the coorect cartridge (an official HP) and i have used up 2 incase one was a dud. i have installed them both several times. Any other ideas??

  • Anonymous Mar 29, 2014

    Test page does not print black. When I choose 'align printer' I get the message, 'Print cartridge alignment failed'. I have installed a new printer cartridge and when I run, test pages does not print black.

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  • Master
  • 849 Answers

Two option:-

1. cartridge is not proper. or
2. not proper installed.

Posted on Nov 29, 2008

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Scanner failure align the cartridge


To Align the new ink cartridge


The HP All-in-One prompts for an alignment of the cartridges every time a print cartridge is installed or replaced. Follow these steps to align the print cartridges from the control panel.
  1. Load unused, plain, white letter, A4, or legal paper into the input tray. note.png
    NOTE:If colored paper is loaded in the input tray when the print cartridges are aligned, the alignment will fail. Load unused, plain, white paper into the input tray, and then try the alignment again.
  2. Press Setup.
  3. Press 6 to select Tools.
  4. Press 2 to select Align Print Cartridge.
    The unit prints a print cartridge alignment sheet.
  5. Load the alignment sheet print-side down and top first in the center of the document feeder tray, and then press OK.

Dec 07, 2014 | HP Officejet 4355 All-In-One InkJet...

2 Answers

Even with a new cartridge inserted, the printer does not print properly. The printer does not indicate that a new cartridge is needed. How do I clean the printer head? It is a HP Photosmart C3180 al in...


Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.
  1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
  2. Wait for the print cartridge alignment process to fully complete.
  3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.
If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.
  1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit c01336350.gif
  2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
  3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door c01336351.gif
  4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage c01336352.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 4: Proper position of the print cartridges c01336353.gif 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
  5. Pull the print cartridge toward you and out of its slot.
Step three: Install the new print cartridge
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 5: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are installing the tri-color print cartridge, slide it into the left slot.
    • If you are installing a black or photo print cartridge, slide it into the right slot.
    Figure 6: Print cartridge locations c00652788.gif 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print cartridges
  3. Close the print cartridge access door. Figure 7: Closing the print cartridge door c00652789.gif
  4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
  5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.
  • The automatic alignment process is not complete.
  • The ink cartridges are not properly installed.
  • One of the ink cartridges is defective.
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The product needs to be serviced.

Aug 28, 2008 | HP Printers & Copiers

1 Answer

Ink cartridge doesnt any help


  1. Make sure the HP All-in-One is on. Press the On button to turn on the HP All-in-One. The On button is lit when the HP All-in-One is on.Figure 1: Press the On button to turn the product onc00442142.gif1 - On buttoncaution.pngCAUTION:If the HP All-in-One is off when you open the print-carriage access door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely on the right side when you try to remove them.
  2. Open the print-carriage access door by pulling it forward. The print carriage moves to the far right side of the HP All-in-One.Figure 2: Open the access doorc00442143.gif
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.Figure 3: The print carriagec00316910.gif
    • If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 4: The print cartridges in the proper positionc00442144.gif1 - Print cartridge slot for the tri-color print cartridge2 - Print cartridge slot for the black and photo print cartridges
  4. Pull the print cartridge toward you out of its slot.
Step two: Install the new print cartridgeBack to top
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.Figure 5: Remove the tapec00442146.gif1 - Copper-colored contacts2 - Plastic tape with pink pull tab (must be removed before installing)3 - Ink nozzles under tapecaution.pngCAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00442147.gif
  2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are installing the tri-color print cartridge, slide it into the left slot.
    • If you are installing a black or photo print cartridge, slide it into the right slot.
    Figure 6: Insert the print cartridgec00442148.gif
  3. Close the print-carriage access door.Figure 7: Close the access doorc00442149.gif
Step three: Align the print cartridgesThe HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. Use the following steps to align the print cartridges from the control panel.
  1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK .
  2. The HP All-in-One prints a print cartridge alignment sheet.note.pngNOTE:If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
  3. Lift the lid. Place the top of the alignment page face down in the left front corner of the scanner glass. Close the lid.Figure 8: Load the alignment sheet on the glassc00443602.gif
  4. Press OK to begin the alignment.
  5. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Oct 28, 2011 | HP Officejet 5610 All-In-One InkJet...

1 Answer

How do you install an ink cartridge on an HP Officejet 4315 All in one Printer that I have had given me, with everything but the instruction book. Can you also confirm that the cartridge numbers are 27...


Hi there,
Working with print cartridges
To ensure the best print quality from HP All-In-One, you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the print cartridges.

A) Handle the print cartridges
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.
Note : Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems or even permanent damage.

B) To replace the print cartridges
1) Make sure the HP All-In-One is off whenyou open the print cartridge door to access the print cartridges, the Hp A-ll-In-One will not release the cartridges for changing. You might damage the HP All-In -One. If the print cartridges are not docked safely on the right side when you try to remove them.
2) Open the print cartridge door.
The print carriage should now move to the far right side of the HP All-In-One. If the print cartridge does not move to the right side, close the door. Then trun the HP-All-In-One offm and then on again.
3) Wait until the print carriage is idle and silent, and then lightly press down in a print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
If you are replacing the black print cartridge, remove the print cartridge from the slot on the right.
4)Pull the print cartridge toward you out of its slot.
5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge.
6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical connections.
7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black print cartridge, slide it into the right slot.
8. Close the print cartridge door.
9. If you installed a new print cartridge, the print cartridge alignment process begins.
10. Make sure you have plain paper loaded in the input tray, and then press OK.
The HP All-in-One prints a print cartridge alignment sheet.
11. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All-in-One. Aligning the print
cartridges ensures high-quality output.
To align the print cartridges from the control panel when prompted
1. Load letter, A4, or legal unused plain white paper into the input tray.
Note If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The HP All-in-One prints a print cartridge alignment sheet.
2. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
To align the cartridges from the control panel at any time
1. Load letter, A4, or legal unused plain white paper into the input tray.
Note If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support.
2. Press Setup.
3. Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
The HP All-in-One prints a print cartridge alignment sheet.
4. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Black Cartrige no . :27/21
Tricolor Cartridge no . 22

Hope this helps.
have a good day.

Dec 04, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

Changing cartridge on printer


The Basics manual from HP:
http://h10032.www1.hp.com/ctg/Manual/c00694908.pdf

Check out page 17 of the Basics manual for detailed instruction on replacing the cartridges.

Make sure the HP All-in-One is on.
Caution If the HP All-in-One is off when you open the print cartridge door
to access the print cartridges, the HP All-in-One will not release the
cartridges for changing. You might damage the HP All-in-One if the print
cartridges are not docked safely when you try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
4. Wait until the print carriage is idle and silent, and then lightly press down on a
print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge
from the slot on the right.

1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
5. Pull the print cartridge toward you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector or an
airtight plastic container.
If you are removing the print cartridge because it is low or out of ink, recycle the
print cartridge.
7. Remove the new print cartridge from its packaging and, being careful to touch
only the black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
8. Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
9. Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment sheet.
Note If you have colored paper loaded in the input tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper
into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
cartridge. Contact HP Support. Go to www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on
calling for technical support.

Jan 03, 2009 | Printers & Copiers

2 Answers

Changing ink cartridge on the HP Photosmart C3180 all in one


The Basics manual from HP:
http://h10032.www1.hp.com/ctg/Manual/c00694908.pdf

Check out page 17 of the Basics manual for detailed instruction on replacing the cartridges.

Make sure the HP All-in-One is on.
Caution If the HP All-in-One is off when you open the print cartridge door
to access the print cartridges, the HP All-in-One will not release the
cartridges for changing. You might damage the HP All-in-One if the print
cartridges are not docked safely when you try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
4. Wait until the print carriage is idle and silent, and then lightly press down on a
print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge
from the slot on the right.

1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
5. Pull the print cartridge toward you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector or an
airtight plastic container.
If you are removing the print cartridge because it is low or out of ink, recycle the
print cartridge.
7. Remove the new print cartridge from its packaging and, being careful to touch
only the black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
8. Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
9. Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment sheet.
Note If you have colored paper loaded in the input tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper
into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
cartridge. Contact HP Support. Go to www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on
calling for technical support.

Nov 25, 2008 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

How do you change an ink cartridge on a HP officejet 5510 printer?


Replacing the print cartridges
  1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door c00034766.jpg
  2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge c00034767.jpg NOTE: It is normal to see ink buildup in the print cartridge slots.
  3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape c00034768.jpg
  4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge c00034769.jpg
  5. Close the print-carriage access door.
Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
  1. When the message displays, press OK . The HP Officejet will print an alignment page.
  2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
  3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Aug 11, 2008 | Printers & Copiers

1 Answer

How do I install an ink cartridge? HP photosmart c5280 All in one


To replace the print cartridges Perform the following steps to replace the print cartridges:
  1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. The HP All-in-One can get damaged if the print cartridges are not docked safely when trying to remove them.
  2. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. Figure 1: Opening the print cartridge door c00956268.gif
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. Figure 2: Removing the print cartridge from the slot c00956269.gif 1 - Tri-color print cartridge slot 2 - Black and photo print cartridges slot
  4. Pull the print cartridge toward you out of its slot.
    NOTE: Remove the black print cartridge to install the photo or gray photo print cartridge, and store the black print cartridge in the print cartridge protector or an airtight plastic container.
  5. Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab Figure 3: Removing the new print cartridge from its packaging c00956270.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 4: Do not touch the copper-colored contacts c00956271.gif
  6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps into place. If installing the tri-color print cartridge, slide it into the left slot. If installing a black, photo, or gray photo print cartridge, slide it into the right slot. Figure 5: Installing the print cartridge c00956272.gif
  7. Close the print cartridge door. Figure 6: Closing the print cartridge door. c00956273.gif HP All-in-One prints a print cartridge alignment page if a new print cartridge is installed.
  8. When prompted, ensure plain white paper is loaded in the input tray, and then press OK .
  9. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
    NOTE: If colored paper is loaded in the input tray when aligning the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support at www.hp.com/support If prompted, choose your country/region, and then click Contact HP technical support.
  10. Press OK to continue.

May 15, 2008 | HP Printers & Copiers

1 Answer

HP Officejet 5510 - Replacing Ink Cartridge


this should work for all 5500 hp printers i hope this helps you out richard from chicago i just noticed you have the wrong cartage you need hp 57 color that will make all the difference :-) HP Officejet 5500 series All-in-One model Black cartridge Color cartridge HP Officejet 5505 HP 56 HP 57 HP Officejet 5508 HP 56 HP 57 HP Officejet 5515 HP 56 HP 57 HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v HP 56 HP 57 HP Officejet 5600 series Replacing the print cartridges
  1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door c00034766.jpg
  2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge c00034767.jpg NOTE: It is normal to see ink buildup in the print cartridge slots.
  3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape c00034768.jpg
  4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge c00034769.jpg
  5. Close the print-carriage access door.
Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
  1. When the message displays, press OK . The HP Officejet will print an alignment page.
  2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
  3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .

Mar 18, 2008 | HP Officejet 5510 All-In-One Thermal...

9 Answers

Ink cartridge alignment problem


well, what i did, and it seemed to work, in the short run anyway. i took and threw my hp in the back of a waste management truck,  then i called amazon.com and i ordered a new epson printer,

Oct 26, 2007 | HP PhotoSmart C4180 All-in-One Color...

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