Question about HP OfficeJet 7310 All-In-One InkJet Printer

1 Answer

Printer refuses to recognize new ink cartridge

I am in the middle of a report....cartridges run out of ink...I instll new ones and the left is accepted and recognized and the right one is NOT! CAn not understand. The cartridge will not "click" into it's position though it will fit and close. The printer keep asking me to insert black or photo print cartridge in the right stall, even though there is one there! And I have the right size as well as the tape thing taken off of it. I need help!!!!! Please!

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  • Anonymous Dec 03, 2008

    I have the same problem, I installed a new cartridge but it tells me to check the black cartridge. I have, but there is nothing wrong wit the new one.

  • Anonymous Dec 09, 2008

    I have the same problem but as I looked closer I found a spring that holds the cartridge had came loose and when I inserted the new one it drove the spring in the electrical ribbon cutting a hole in the ribbon. ?Where can I get a new ribbon for the head?

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  • HP Expert
  • 97 Answers

Remove printhead, see if it is dirty. Clean it and the problem should go away. Also Try clening the contacts on the area where the cartridges touch them.

Posted on Jun 17, 2017

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Posted on Jan 02, 2017

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jmassengill
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SOURCE: The printer doesn't recognize the new original HP color cartridge

There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Posted on Jan 08, 2009

  • 1584 Answers

SOURCE: Printer says to insert black print cartridge in right stall

Refer to printer manual as some of them require you to reset the software to accept new cartridge.

Manual here if you do not have one

http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

Posted on Dec 03, 2009

  • 2567 Answers

SOURCE: Keep getting a message "insert black or photo

Please make sure that you performed all diagnostic tests outlined in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=391182

Please feel free to let me know if you need any further assistance.

Posted on Dec 12, 2010

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7310 ask to control/check bla/wh cartridge. Replaced with new one and keeps on asking to replace. How to resolve?


How to Reset an HP Inkjet Cartridge
Hi there
Instructions
Things You'll Need:
Adhesive tape

HP inkjet cartridge can be refilled easily, getting it to work again in the printer is another matter.
The contacts on the back of the cartridge are programmed to read the ink level, but they don't reset for the printer just because you add more ink.
You must get the printer to recognize the cartridge as new.
You can do this easily if you have two other old cartridges, or you can manipulate the contacts on the refilled cartridge.


Step 1
Insert the cartridge you refilled into the HP Printer.
Have the printer print an alignment page, thus recognizing the cartridge. The printer will still read the ink level as where it was before you refilled it.
Step 2
Remove the cartridge from the printer and replace it with another old cartridge.
Have the printer print an alignment page with this cartridge so it recognizes it as a different cartridge from the first one.
Step 3
Replace the second cartridge with a third one and run the same alignment page.
Because the printer only retains the memory of two Print Cartridges, it will erase the memory of the first (refilled) cartridge.
Step 4
Insert the refilled cartridge into the printer.
The printer will now recognize the cartridge as being full.

Next Steps
Step 1
Tape over the contact squares on the top left corner of the cartridge's contacts. Insert the cartridge into the printer and run an alignment page. Ignore any messages that might appear saying there is a problem with the cartridge.
Step 2
Take the cartridge out of the printer. Remove the tape from the left corner and tape over the contact squares on the top right corner. Place the cartridge backs in and run another alignment page.
Step 3
Remove and reinsert the cartridge, this time with no tape on any of the contacts. Check to see if the printer recognizes the cartridge as being full.
Step 4
Repeat the above steps if the cartridge is still shown as being empty.
This time, use the bottom corner contact squares instead of the top ones. If you are still unable to reset the cartridges, using multiple cartridges is likely the only way to do it.
jQuery('.article ol .image').each(function(i,e){ var $this = jQuery(this); $this.find('img').error(function(){ jQuery(this).remove(); $this.remove(); }); }); All I ask is to call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Mar 20, 2010 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Cartridge Errror


How to Reset an HP Inkjet Cartridge
Hi there
Instructions
Things You'll Need:
Adhesive tape

HP inkjet cartridge can be refilled easily, getting it to work again in the printer is another matter.
The contacts on the back of the cartridge are programmed to read the ink level, but they don't reset for the printer just because you add more ink.
You must get the printer to recognize the cartridge as new.
You can do this easily if you have two other old cartridges, or you can manipulate the contacts on the refilled cartridge.


Step 1
Insert the cartridge you refilled into the HP Printer.
Have the printer print an alignment page, thus recognizing the cartridge. The printer will still read the ink level as where it was before you refilled it.
Step 2
Remove the cartridge from the printer and replace it with another old cartridge.
Have the printer print an alignment page with this cartridge so it recognizes it as a different cartridge from the first one.
Step 3
Replace the second cartridge with a third one and run the same alignment page.
Because the printer only retains the memory of two Print Cartridges, it will erase the memory of the first (refilled) cartridge.
Step 4
Insert the refilled cartridge into the printer.
The printer will now recognize the cartridge as being full.

Next Steps
Step 1
Tape over the contact squares on the top left corner of the cartridge's contacts. Insert the cartridge into the printer and run an alignment page. Ignore any messages that might appear saying there is a problem with the cartridge.
Step 2
Take the cartridge out of the printer. Remove the tape from the left corner and tape over the contact squares on the top right corner. Place the cartridge backs in and run another alignment page.
Step 3
Remove and reinsert the cartridge, this time with no tape on any of the contacts. Check to see if the printer recognizes the cartridge as being full.
Step 4
Repeat the above steps if the cartridge is still shown as being empty.
This time, use the bottom corner contact squares instead of the top ones. If you are still unable to reset the cartridges, using multiple cartridges is likely the only way to do it.
jQuery('.article ol .image').each(function(i,e){ var $this = jQuery(this); $this.find('img').error(function(){ jQuery(this).remove(); $this.remove(); }); }); All I ask is to call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Mar 05, 2010 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

I just put in new ink cartridges and the color will print but the black won't print comes out blank?


How to Reset an HP Inkjet Cartridge
Hi there
Instructions
Things You'll Need:
Adhesive tape

HP inkjet cartridge can be refilled easily, getting it to work again in the printer is another matter.
The contacts on the back of the cartridge are programmed to read the ink level, but they don't reset for the printer just because you add more ink.
You must get the printer to recognize the cartridge as new.
You can do this easily if you have two other old cartridges, or you can manipulate the contacts on the refilled cartridge.


Step 1
Insert the cartridge you refilled into the HP Printer.
Have the printer print an alignment page, thus recognizing the cartridge. The printer will still read the ink level as where it was before you refilled it.
Step 2
Remove the cartridge from the printer and replace it with another old cartridge.
Have the printer print an alignment page with this cartridge so it recognizes it as a different cartridge from the first one.
Step 3
Replace the second cartridge with a third one and run the same alignment page.
Because the printer only retains the memory of two Print Cartridges, it will erase the memory of the first (refilled) cartridge.
Step 4
Insert the refilled cartridge into the printer.
The printer will now recognize the cartridge as being full.

Next Steps
Step 1
Tape over the contact squares on the top left corner of the cartridge's contacts. Insert the cartridge into the printer and run an alignment page. Ignore any messages that might appear saying there is a problem with the cartridge.
Step 2
Take the cartridge out of the printer. Remove the tape from the left corner and tape over the contact squares on the top right corner. Place the cartridge backs in and run another alignment page.
Step 3
Remove and reinsert the cartridge, this time with no tape on any of the contacts. Check to see if the printer recognizes the cartridge as being full.
Step 4
Repeat the above steps if the cartridge is still shown as being empty.
This time, use the bottom corner contact squares instead of the top ones. If you are still unable to reset the cartridges, using multiple cartridges is likely the only way to do it.
jQuery('.article ol .image').each(function(i,e){ var $this = jQuery(this); $this.find('img').error(function(){ jQuery(this).remove(); $this.remove(); }); }); All I ask is to call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Feb 20, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Refuses to recognize ink cartridges


Apologies for not responding earlier, forgot all about it. Solved problem by switching printer on and off many times. It eventually recognized cartridges. Now leave it switched on.

Jan 07, 2010 | Epson Office Equipment & Supplies

1 Answer

Printer does not print a proper testprint only two or three colors printing. printhead may be damaged cleaned the printhead several times. and try to make testprints but no result.


You have an interesting printer ! I have two of them. Same problem. Basically to use ink refills one must have a chip reset utility. The cartridges are filled from the bottom and consequently leak if not sealed properly. The only solution is to use the blue grey plugs that come with some refill kits- Dell Refill kits have them - but only give you three. The next best is to use black electrical tape heated with a lighter then applied after the fill. What appears to happen is that the ink indicator may say there is ink but the cartridge is actually dry. Additionally I have found some new cartridges seem to have a vent problem - what happens is a vaccuum is created in the cartridge on head cleaning and a color will print, then not print , then the next one will do the same. Some brand new cartridges have chips also that the printer does not recognize. The solution is to use a chip reset tool and the old chip from the empty cartridge on the new one. There is a software called SSC Service Utility that works for deep cleaning and also resetting the ink pad counter - it will stop printing if the pad counter runs out. Basically if it refuses a nozzle check print - it is not getting ink or has no ink left.

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1 Answer

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Try these steps if this fails then get the cart exchanged as Lexmark cart comes with 6 months warranty in it :


# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
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# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.

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2 Answers

Recalibrating a refilled black ink cartridge for a photosmart 7960


your printer probably cannot recognize one of both cartridges 
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if that does nt work your ink cartridge has probably overheated  because air has left in the cartridge after refilling and must be replaced
check here the right way for refilling
http://www.youtube.com/watch?v=dhDaKSzou50

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If you look in the 96 (Black) cartridge loading area you might see that the retention spring has poked a hole in the circut board. I am now either trying to replace the ink cartridge holder or purchace a new printer. I have about $70.00 in new ink that I can't use now. The 2610xi worked great until the spring popped out of its holder. 

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4 Answers

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You can remove magenta & double check that some tape was not left behind on the contacts. Take a clean ragg & dampen it with alcohol. Clean the ink cartridge's (copper contacts & inside the the ink carrige). Re-install the magenta, (tight fit). Power off the printer. Wait a few seconds & power it back up. If it fails a second time with no other errors. Like the above. Than the magenta may be defective. Have a recipt? Return it for a replacment.

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