Question about HP OfficeJet 7310 All-In-One InkJet Printer
I am in the middle of a report....cartridges run out of ink...I instll new ones and the left is accepted and recognized and the right one is NOT! CAn not understand. The cartridge will not "click" into it's position though it will fit and close. The printer keep asking me to insert black or photo print cartridge in the right stall, even though there is one there! And I have the right size as well as the tape thing taken off of it. I need help!!!!! Please!
Remove printhead, see if it is dirty. Clean it and the problem should go away. Also Try clening the contacts on the area where the cartridges touch them.
Posted on Jun 17, 2017
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Posted on Jan 02, 2017
There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.
Posted on Jan 08, 2009
Refer to printer manual as some of them require you to reset the software to accept new cartridge.
Manual here if you do not have one
Posted on Dec 03, 2009
Please make sure that you performed all diagnostic tests outlined in the following document:
Please feel free to let me know if you need any further assistance.
Posted on Dec 12, 2010
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