Question about SanDisk Sansa e250 MP3 Player

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Tried formatting, tried all of that.

I'm still stuck on my refresh screen. i've tried formatting it and it says unable to format. i've read other postings about this problem, and they say to convert the files or somthing to be able to format it. what does that mean? i mean, i know how to change them, but aren't there too many songs to change? or do i have to convert all the files. i'm also positive that the songs on my mp3 are either wma or mp3. damn, its really getting me mad! i desperately need help!

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Re: tried formatting, tried all of that.

Download Switch by searching for it on google...then you can change the formats of your songs to anything you like and you can change how big the file gets converted to!!! you can make them pretty small and then you can fit about 2,000 songs on a 2 GB! hope this helps! don't worry Switch does not give you spyware or viruses.. I checked! :]

Posted on Jun 13, 2007

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Re: tried formatting, tried all of that.

I had the same problem and I called Sandisk.They had me go into the files, then they had me click system. Then I had to go somewhere to enable the hidden files to be shown. They had me delete pp5500 file. My player has worked fine since. That file has something to do with drm because the tech guy asked me what subscription service I used. I use Bearshare and he was like "that's not a subscription service!" I told him that it was and he siad that file licensing is why it gets stuck on refresh. So call Sandisk they had me up and running in a couple of minutes.Of course I called at 4 in the morning when they first open!

Posted on Jan 31, 2007

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1 Answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Stuck on fresh database

Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

Feb 18, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip is stuck on Refresh Database Screen.

1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Jan 02, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Sandisk player stuck in refresh loop

When you have many thousand files, it will happen rarely... You try formatting and then copy files back and try again. And also avoid unsupported files.

Sep 25, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on reading what do

Format the player. THis will fix your problem but this will also remove all the files on your device. To perform this, turn off the device, slide the power switch down it will be showing orange. When it is showing orange press and hold the center/middle button while connecting the player to the computer. Now it will be detected as a drive on your My Computer window. Now right click on it then choose FORMAT make sure the file system is FAT32 then click on start. Wait for it finish.

Aug 20, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

Refreshing database

perform recovery mode on the player and connect the player to thec omputer. when it is connected and the player is detected as a removable disk drive namely 16MB Format. Create a file inside the drive named sansa.fmt and that would format the player and remove any corrup files that you may have transferred to the player.Recovery mode is Hold Switched Enabled+Record Button+Menu button.

Dec 12, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Stuck on refresh database screen

Hi tt, First, I would delete all the files in your Sansa>Music folder - you may have a corrupt or un-recognizable file that is stalling your "refresh". Check and see if your player refreshes correctly - if it does, update the firmware (see below). If this doesn't stop the problem, you may have to format your player - Windows Explorer>right click on Sansa Player>Format>make sure it is FAT32 and unclick "quick format">Start. You will lose all files that you have not backed up - but your player should start up correctly. Then, make sure that you have the latest firmware update - here is the place to get the updater: - instructions are on the site. After the update, add the files again and see if the unit refreshes - if it does not - it's probably a bad file. The only thing you can do is to add the files singly (or in small batches) until you find the problem file - I hope that you do not need to go this far! Sandisk has fixed most of the software problems that folks encountered in the last six months - IF you keep you keep up with the firmware upgrades. BTW - I have had my Sansa e250 for two months and have had zero problems - I LOVE it! Hope this helps, Steve

Jan 03, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Expansion card

The issue with the card is not song format as you said it's the card format. When you put you're it into the CPU I?m assuming that you clicked yes on the warning/and or problem window and it formatted it to the CPU. So what you need to do is find what format the hardrive /and or internal memory is and format the card to that.

Oct 25, 2006 | SanDisk Sansa e130 MP3 Player

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