Question about Magellan eXplorist 500 GPS Receiver

9 Answers

Error message when i connect my gps to the computer, the computer wont reconise that i have it connected, it says unknown device connected, and wont let me download things onto it. what should i do?

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  • Anonymous Mar 13, 2014

    when turn on the gps receiver the only thing that comes up is a picture of a computer and the gps connected and there is a X in middle of the gps

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9 Answers

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Try reversing the connection on your gps unit. I noticed it isn't idiot proof (me) and that the unit will charge either way but won't read unless the cord goes down the back of the unit rather than up and away. hope this helps

Posted on Jan 28, 2007

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Turn the cable so it's facing downward. The locating lug on the connection is deceptive!

Anyway, glad I only wasted 4 hours doing this and didn't try the first fix!

Good luck

Posted on Sep 18, 2008

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I think Magellan has their head's RIGHT up their A$$es!!
They're not much help either! I have this problem, and I called them, and they sent me a new cable. Problem persisted...

All of the guys in my hunt gang (I convinced) to buy this unit....as it was on sale and we could share the software. After much testing and BS, I found the solution to "Device not recognized blah blah blah" is to have it connected to AC power. If you're just running it to the computer with the AC adapter plugged in, you get the message. If not, you get the error. These are my findings anyway.

NEXT, we get dinged 100plus clams for the Mapsend software and it's not shareable. (Always wants the ORIGINAL disk in the computer). After I talk my guys into buying these things, Magellan made a cool grand off of us.

No worries on that one, a quick edit on the Mapsend.exe file, and you're in business. All you need is a hex editor, and the internet!

My advice to all you hunters, hikers and geocachers.....BUY A GARMIN!!!

Posted on Aug 19, 2008

Why is it not recognizing the device? I too have deleted the maps....

help. it's brand new

Posted on Jul 08, 2008

I had this problem. I thought I'd tried everything. turns out all I had to do was turn the cable around (thanks Biggertrucks-solution 2) and off I went. Saved me a lot of heartache and sounds a lot safer than the other solutions!!!

Posted on Jan 25, 2008

DO NOT THE FIRST SOLUTION IF YOU CAN'T CONNECT!!!. I still can't connect and I now have no basemaps. It is inappropriate.

Posted on Dec 22, 2007

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If your computer does not recognize your Explorist, and you have the cable properly connected, you may need a new cable. I had to replace the cable on my Explorist 400 once. Otherwise, connect the cable to the unit, plug it into the USB connection on your computer, then turn it on by holding down the NAV button while pressing the START button. When you see "Checking Media" on the screen, release the NAV button. Your computer should now recognize the unit, which is now ready to access service functions. Firmware is available for download from Magellan or from the Rhamphorinkx Team GPS site, which also has the basemap you will need with instructions on how to install it. This worked for me and saved me the $50 Magellan repair fee. Apparently, this is a not uncommon problem.

Posted on Aug 29, 2007

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I tried the above and it cleared the flash memory all right...and left me worse off. i now not only cannot connect to USB,but i have no base map installed on the unit either.This procedure should only be done IF YOU HAVE USB CONNECTION. To remedy this problem send it to Magellan or put your unit in the bid. Colm

Posted on Jul 28, 2007

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If you have the software available to you to upload, I'm guessing version 5.2.03?? Then you could clear all the flash memory and reload your firmware version. (Do this only if you HAVE the firmware available to re-load) Once powered on, go to the menu screen and toggle your stiff stick left right left right left right, until a box appears in the middle of the screen. Change the "00" to read "95". Press the stiff stick in and it will ask you to confirm your choice. Confirm. The next time you power on your gps it will ask you to configure NAND flash. press enter (stiff stick pressed in) and it will do it's configuring. Power off (press zoom in key and zoom out key and power on/off button at the same time) Once powered off, plug into usb, power back on and it should recognize your device now. Re-load the firmware version and your all set. Except you lose all of the tracks that you previously made. Good luck and let me know how it turns out. -Daniel

Posted on Jan 17, 2007

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1 Answer

My computer does not reconize unit


To troubleshoot a connectivity issue please try the following:

  1. Ensure the cable is secure on the device and computer. Disconnect and reconnect the device.
  2. If still not connecting and the cable is secure press the rest on the back of the device while connected to the computer.
  3. If a reset does not work then disconnect the device from the computer, wait at least 10 seconds and try another USB port on the computer.
  4. If another USB port does not resolve the issue disconnect the device, restart your computer, then connect the device.
  5. If all the above fails you can Reinstall the Device Driver. Navigate to the Device Manager on your computer. Please note this will vary based on the operating system you are using. Once at the Device Manager screen locate Universal Serial Bus Controllers. Click the arrow/triangle to the left of the Universal Serial Bus Controllers to expand the drop down list. If the device driver is the issue one of the items listed will say Unknown Device. Right click on Unknown Device and select uninstall. Once the uninstall has been completed, restart your computer with the device still connected.

If the device is not recognized after trying all these steps you will need to contact Technical Support for additional troubleshooting.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
TNDSupport@RandMcNally.com

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The answer to this question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.

To troubleshoot a connectivity issue please try the following:

  1. Ensure the cable is secure on the device and computer. Disconnect and reconnect the device.
  2. If still not connecting and the cable is secure press the rest on the back of the device while connected to the computer.
  3. If a reset does not work then disconnect the device from the computer, wait at least 10 seconds and try another USB port on the computer.
  4. If another USB port does not resolve the issue disconnect the device, restart your computer, then connect the device.
  5. If all the above fails you can Reinstall the Device Driver. Navigate to the Device Manager on your computer. Please note this will vary based on the operating system you are using. Once at the Device Manager screen locate Universal Serial Bus Controllers. Click the arrow/triangle to the left of the Universal Serial Bus Controllers to expand the drop down list. If the device driver is the issue one of the items listed will say Unknown Device. Right click on Unknown Device and select uninstall. Once the uninstall has been completed, restart your computer with the device still connected.

If the device is not recognized after trying all these steps you will need to contact Technical Support for additional troubleshooting. To properly diagnose and correct a connectivity issue you will need to have the Rand McNally Dock Installed, a broadband internet connection and your device available to connect when instructed to do so. If these items are not available, we may not be able to resolve your issue.

Technical Support is available:
Monday - Friday
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1 Answer

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This message is usually shown when the flash drive is burnt. Try to see if it presents the same message in different computers. if it does, unfortunately it is damaged beyond repair.

If it is recognized as a drive, but it is asked to format the flash drive, try formatting it and see if you can copy and delete files from it. If you cannot, it is really burnt.

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Do you have any software like "Norton Internet Security" on the HP? It is notorious for "blocking" attempts to connect to "unknown" networks.

Does your desktop computer have a wireless networking adapter that you are trying to configure/use?

Will any other computer, either via Ethernet cable or wirelessly, connect to the NetGear router? If not, then maybe the NetGear is the problem.

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