Question about Microsoft Xbox 360 Console

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X box 360

What is your number to call you so i can call and send my xbox 360 in.

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1 Assistance by phone seven days a week.
1-800-4MY-XBOX
International (direct dial to U.S.): 425-635-7180
Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102 Hours of operation (every day):
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Posted on Nov 29, 2008

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Ive got the red ring how can i fix it


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well when you go to the site, it will ask you to put in information about yourself and your xbox like serial number and stuff. Based on that serial number the website will tell you if your xbox is under warreny. If it is they will mail you a box for free with a free return label for them. It will not cost you anything to mail it. If its defective they will fix it or send a new one. MY 360 elite died on me and i did all that and it was about a month and they sent me a brand new one because they couldnt fix my old one and they gave me a free month of xbox live.


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Step1 Go through several different runs to make sure that your Xbox 360 is really broken. For example, if you’re getting an error message when you put in a disc, try a different one. The problem can sometimes be the game you’re playing and not the console. Step2 xbox360sn_thumb.jpg Look here for the Xbox 360 serial number. Gather your serial number. Before calling Microsoft, make sure that you write down the serial number of your console. This is found on the back of the system. Step3 Contact Microsoft. Although you can contact Microsoft through email, they will only take care of repairing an Xbox 360 over the phone. Call (800) 4MY-XBOX and describe the problem to the technician. Step4 Receive shipping box from Microsoft. After you talk to a Microsoft customer service representative, they will ship a box to you. This box is used when you send your system back to them for repair. They provide postage and tape for sealing the box so that you don’t have to pay for anything. Step5 Prepare Xbox 360 for shipment. With the shipment box, you’ll also get instructions for sending your system. The most important thing to do is remove any accessories. Be sure to keep hard drives, games, cords,controllers, and personalized faceplates. Step6 Ship Xbox 360. Once you have your console boxed up, you’ll need to bring it to UPS. Although Microsoft pays for the shipping of your defective Xbox 360, you still need to get it to the shipping company. Luckily, it’s relatively easy to find UPS stores in most cities. Step7 Watch the status of your shipment on the service website that Microsoft provides. Log on to http://service.xbox.com to see how the repair process is going. You should typically receive your fixed Xbox 360 in a few weeks. The whole process should take about a month.


I think next time you should call Microsoft and know what you are trying to do.

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1 Answer

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3 red lights means you have a system hardware failure

you need to call 1-800-4my-xbox and get them to send you a box so you can send it in for repairs

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1 Answer

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Yes! you can contact Mircrosoft, the number can be found on the box that your 360 came in... call them and let them know that your Xbox no longer reads disks and they will send you a box in which you can send them your Xbox and they will repair it and send it back to you Free of Charge! It takes a few weeks to a month to get your 360 back, but it's worth the wait when it's working perfect again!

Hope this helps :)

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1 Answer

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Just look on the box that your Xbox came in and call the customer service number... someone will answer with a thick accent and ask what they can do for you... tell them your Console doesn't power on and that you've tried everything over and over, they will send you a box and repair your console free of charge and ship it back to you in about 3 weeks time working perfectly!

Hope this helps :)

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