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My DVD/CD drive intermittently works. It disappears frequently.

It disappears from Device Manager and My Computer and only re-appears when I re-start my computer and push in the device on the side. I have tried updating, uninstall and re-installing and the same problem exists. Must I replace the drive itself when this on-off problem occurs?

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Look at the where the cords hook up and be sure there is no dust or they have'nt came part way unpluged
good luck

Posted on Nov 29, 2008

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1 Answer

Hp pavilion cd/dvd drive disappeared, not showing in device manager, no audio device installed over speaker icon

What you want to do is, first, make sure that the cables are connected to the cd/dvd player. Then, when you are in the device manager, right click on your computer name all the way on the top above all the devices, and click on scan for hardware changes.. If nothing comes up, restart computer and try this step again.

Jan 14, 2010 | HP Pavilion dv6809wm Notebook


CD-DVD drive is not detecting/working

Click Start button, type Device Manager in the Start search box and hit enter key.
Device Manager window opens.
Expand Cd-Dvd Rom devices.
You will find Cd-Dvd driver listed here with yellow ! mark.
Right click on the driver and select uninstall.
It will get disappeared now.
Now minimize the Device Manager.

Click Start, type regedit in the start search box and hit enter key.
Registry editor opens.
Please locate then expand following subkeys :

Now please select the following entry through cursor.
Now look for UpperFilter or LowerFilter or both in the right pane.
Right click on UpperFilter and/or LowerFilter and delete them.
Press F5 key once and close the registry editor.

Maximize the Device manager now.
Click Action menu at top of Device Manager then click Scan for hardware changes.
It will reload the Cd-Dvd driver without yellow ! mark and the issue is resolved.

on Sep 16, 2011 | Computers & Internet

1 Answer

Some times DVD/CD-ROM drive is not working properly

If the cd tray doesn't come out there's a good chance the drive is faulty and not getting power. This is also the case if it doesn't appear in the device manager.

Oct 04, 2009 | Computers & Internet

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My Laptop no longer recognizes that it has a DVD/CD drive

If you can, remove unit from laptop and start laptop without CD/DVD. It is usually fairly simple to remove. Maybe a few screws in bottom of laptop. Cut off laptop and reinstall. Restart and windows should find it.

Jun 28, 2009 | Acer Aspire 9300-5349 Notebook

3 Answers


Is your DVD/CD Drive appear in My Computer? Can you see it listed? If not, try these:

You may be required to go into the registry to fix this issue, so if you are not too comfortable going into the registry, you might want to get help (but I have written the instructions you can follow)

Check the Device Manager.

Start > Control Panel > Double Click the System icon > Click the Hardware Tab at the top of the box that opens > Click the Device Manager Button.

Click the [+] sign beside the category DVD/CD-ROM Drives

After clicking the [+] sign and the DVD/CD-ROMS Devices category opens up, is there a DVD Drive listed? If there is, when you right-click the DVD Drive and choose properties, does it give any error code, like Error code 39 in the grey box that appears when you choose properties?

Normally the DVD drives use the default Windows drivers. Try right clicking the DVD Drive under the DVD/CD-ROM Drives category in Device Manager and choose uninstall. Then reboot the computer and Windows will find the device and re-install drivers automatically.

If you are still getting the error or the Drives do not show up in My Computer ("poste de travail"), it may be an update or some other program that added data to the DVD's driver data in the registry. Try this:

1) Close all open programs

2) Click on Start, Run, and type "regedit" (without the quotations) and press Enter. Back up (File > Export) the registry before you make any changes)

3) Click on the plus signs [+] next to the following folders

  • CurrentControlSet
  • Control
  • Class
  • Left Click and Highlight: {4D36E965-E325-11CE-BFC1-08002BE10318} **Make sure you choose this exact key**
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand side panel:

  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed on the right hand side, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

This should fix the problem, let me know if it worked for you

Apr 25, 2009 | Lenovo 3000 Y410 Notebook

1 Answer


this is a known issue check the microsoft website on how to work on this,. look for the part where you need to do something with your registry.

Dec 18, 2008 | Computers & Internet

2 Answers

DVD/CD Drive Problem. Intermittently working.

Even if the drive logo does'nt appear still try to access your drive to see if you can access the files.

If you are still not able to see your files and if it's not a hardware problem, try this,

Click Start->Run, type MSCONFIG and click OK.
It will launch System configuation utility.
Click on the Tab at top that says "Services"
At bottom,place a check mark in the check box that says "Hide all microsoft services"
Now click on the button on right that says "Disable all"
After that, goto the last tab at top that says "Start Up"
Again click on Disable All at bottom.
Now, click OK

A new message appear asking if you want to restart your comp or not.
Here,click Restart.

Now your computer will restart and when you come back to your desktop after reboot you will get a message saying "Sys config utility was used to make changes to your system"
Click OK on this message..

It will again launch the same sys config window..
Again click on Services tab, Check Hide all MS services and this time click Enable All and go to start up tab and Enable all there as well.
After this click OK .

You should get the same message again asking if you want to restart or not.
This time click on "Exit without Restart"

Now try to insert the disc and see if it works.

In brief, by doing the steps above we are disabling all third party services and softwares that start automatically when windows is booted. It includes any antivirus or firewalls installed in your comp.
This is just the diagnostic step to identify if any third party program or some spyware is creating some conflict.
After your restart your computer second time everything will be restored again.
Make sure that you restart your computer as soon as you are done to restore any important softwares.
Please remember this is just a diagnostic step.

Please let me know if this works and also if you find any change.

Nov 15, 2008 | Computers & Internet

1 Answer

Cd/dvd rom not working

go into device manager and see if your drive is listed or has an exclamation point beside it.if you dont know how to open device manger go to start menu and click help and search device manager.if there is an exclamation point ! click it and it will tell you the may need to download a new driver or reinstall the old driver. the only other possibility is the drive is dead :(

Nov 14, 2008 | Dell Inspiron 1501 Notebook

2 Answers

Cd/rom not working

rub1 hello,

It seems like a hardware problem with your cd/DVD drive.
I suggest trying to use Windows Update, perhaps there is a driver conflict.
Try to update the drivers on everything, and see if this works.
If not, try rolling back the driver for the drive.
If none of that works, enter the BIOS by pressing F1 when your computer starts (before Windows gets on).
There, check if DVD/CD drive is Enabled or Disabled.
If it is disabled, it might indicate a hardware failure. Then, if warranty is still applicable, I would suggest sending your laptop to a service provider near you.

Sep 03, 2008 | Lenovo 3000 C200 Notebook

2 Answers

DVD Mutirecorder drive driver

hi, I have scoured the internet and this worked for me

Fixing Code 39 Error
If your CD-ROM drive is not visible in My Computer, you may see the following error message displayed with the CD or DVD drive item in your Device Manager. (Steps to open Device Manager are discussed later in the article.)
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Using Device Manager
To fix this error, first try to update the driver from the Device Manager. To open Device Manager, right-click My Computer on your Desktop, and then on the Hardware tab, select the Device Manager button.
In the Device Manager window, identify the CD or DVD drive item (with Yellow exclamation mark), right-click on it and select Update Driver. Follow the screen instructions to update the device driver and restart your PC.
Using Registry Editor
If updating the driver does not resolve the problem, it indicates that there is a problem in the registry. To fix this problem, you may have to remove a few keys from the registry.
Note: Be careful while working with the registry editor because changes done to the registry using the Registry Editor are irreversible and mistakes can leave you with more problems than when you started. Therefore, it is recommended that you make a backup of the registry before proceeding with the changes.
After you have removed the registry keys listed below, you will have to reinstall all applications that you use for CD or DVD recording to make them work properly.
To fix the error by editing the registry, perform the following steps:
  1. Exit and close all applications currently running on your PC.
  2. On Start > Run type Regedit and press the Enter key.
  3. Next, navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
  4. Delete any of the following registry entries if they exist under this key:
    • LowerFilters
    • LowerFilters.bak
    • UpperFilters
    • UpperFilters.bak
  5. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
  6. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
  7. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
  8. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.

It sounds complicated but it was actually quite simple, just make sure you delete the right files.

Aug 02, 2008 | Toshiba Satellite A100-S8111TD Notebook

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