Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Less than normal or no pickup from cleanerhead

My brush bar does not appear to be connecting with the carpet when I vacuum, thus leaving most of lint behind when I vacuum and not "fluffing up" the carpet. The brush control is set to carpet mode and brushes are rotating. I have had the vacuum since 5/08 and 3 days ago washed the filter and air dried it (even though it didn't appear dirty.) At that time there was a large amount of hair etc.on the brushbar. I followed directions, removed the soleplate and cut the threads, etc, from the brushbar. the soleplate is securely back in place. How do I get this cleanly rotating brushbar to connect with my carpet again?????

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  • scotlandis4e Dec 04, 2008

    The only way I can get the brushes to engage the carpet is if I hold it at a ridiculous, almost fully upright position. I'm seriously ready to toss this vacuum. Which is painful since it was expensive!!

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These are not real powerfull vacuums (I know not what you have heard) but make sure bottom plate is fully sealed I see customers put these on wrong and the brush does not make good contact

Posted on Dec 04, 2008

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1 Answer

My dyson dc14 leaves lines on my carpet why?


Hi Geoff, it's Jack at Dyson.

To answer your question effectively we would need to understand a bit more about the type of lines your DC14 is leaving in the carpeting. The rotating brush bar sweeps into the carpet pile to remove ground-in dirt and pet hair. The bristle tufts can have the effect of raising the pile where it's been trodden flat from use. Equally, as with any upright vacuum, the two rear wheels can leave temporary impressions in the carpet pile, which may be more noticeable in deeper pile carpeting.

We wouldn't expect the machine to leave other types of lines, and we'd like to help you check the soleplate and brush bar are undamaged, and fitted and working correctly.

When you have your DC14 easily to hand, please contact the Dyson Customer Helpline. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Mar 23, 2015 | Dyson Vacuums

1 Answer

Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
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1 Answer

Dc41animal leaves obvious tracks on beige carpet


Hi Alan, it's Jack at Dyson.

Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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Hi Janet. Thank you for asking this question. Your vacuum wasn't designed with a brush on/off switch so having the brush continually spin is normal for your vacuum.

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Hi there,

If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

Kind regards,

Jack
Dyson Online Customer Support

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1 Answer

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This is normal. The roller brushes aren't needes on bare floors. They are used to brush lint, hair, etc. from the carpet that the suction itself wouldn't get.

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Hi its Darran at Dyson.

It would be worth checking that the brush bar is turning when the machine is in the vacuuming position. If it is not turning, please press the re-set switch located on the cleanerhead.

If this starts the brush bar turning but does not solve the problem, please check the cleanerhead for blockages and remobve any threads or hair trapped around the brush bar.

Shoudl you need any further help or advice, please contact our Helpline on 1866MYDYSON.

Kind regards
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1 Answer

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Hi its Darran at Dyson.

Maybe worth checking the brush bar and cleanerhead for a blockage or for any damage.

If you cannot find a problem, please call our Helpline on 1866MYDYSON.

Kind regards
Darran
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2 Answers

Bar doesn't turn unless vacuum is pushed.


Oh for crying out loud! That button has been there since day one but I NEVER looked at it! I guess I thought is there to be symetrical! I also sucked up carpet thread. I was okay for a while but when I then sucked up my dustcloth the brush quit. Usually this stuff happens right before the guests are due so at least this time I got to fix it without pressure!

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1 Answer

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