I rarely use the color cartridges. But after installing a new black ink cartridge, I discovered the printer was using the color to print black text documents. The black cartridge is properly inserted and I've checked boxes that indicate I want to print in black. But it still wants to use the color cartridges. I next removed all the color cartridges and got a message that the printer couldn't print my document because it couldn't locate the color cartridges, even though it showed that the black was there.
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Yes, all HP Deskjet printer models feature a 'single cartridge print mode'. Just remove the cartridge you don't wish to print with; the printer will automatically revert into either greyscale printing (if color cartridge remains installed) or black only printing (if the black cartridge remains installed). However, if the installed ink cartridge is electrically damaged/defective the printer will display an alert message; it will need to be replaced with a new cartridge.
For more information on the use of refilled ink cartridges or advanced HP printer problem diagnosis please visit Inkjet411: http://www.inkjet411.com
discovered recently that printer cartridges have a use by date on them, and that if you use it the printer will not recognise it, only answer is to insert a new one, or ignore the printer ( l have a by-pass function on mine so still use it until l am ready to replace the offending cartridge
Make sure you install the correct type of KODAK Ink Cartridge for your printer. Currently we offer two types of ink cartridges (10 Series and 30 Series). Installing the wrong type of ink cartridge may result in this error. You will need to install a new, correct type of KODAK Ink Cartridge. NOTE: For more information, see Which ink cartridges to buy for all-in-one printer.
If you are using the correct type of KODAK Ink Cartridge, reinstall the color ink cartridge.
Wait until the printhead is idle and silent, then pinch the latch on the color ink cartridge with your thumb and forefinger and lift it out of the printhead.
Install the color ink cartridge back into the printer, making sure to press down on the thumb tab until it clicks into place.
Close the printer access door. For printers with LCDs, follow the instructions on the LCD screen. For more information on installing ink cartridges, see the Extended User Guide for your printer. Review Maintaining Your Printer - Replacing ink cartridges.
If the error continues, restart your printer:
Turn off the printer by pressing the power button.
Wait five seconds.
Turn on the printer.
If the error continues, and you have extra, new KODAK Ink Cartridges on-hand, try to install a new ink cartridge (or a set of new ink cartridges).
The ink cartridge carrier moves and stops at the loading
position unless the printer is busy.
Press the tabs on the cartridge lids, then lift
Remove the old ink
Store the cartridges in an air-tight container
or dispose of them properly.
If you are installing new ink cartridges, remove
the sticker and transparent tape from the back and bottom of each ink
NOTE: You can use your
printer with one cartridge (color or black) at a time. To extend the life of
your color cartridge and improve printing speed, install both a color cartridge
and a black cartridge at the same time.
Insert the new ink cartridges. Make sure the
color ink cartridge is secure in the left ink cartridge carrier and the black
ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the front cover. The front cover must be
closed to start a print job.
Open the Dell Printer Solution Center by
clicking Start® Programs or All
Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.
Click the Maintenance tab.
Click Install a new print
Select the type of cartridge you
NOTE: Specify whether the
cartridge is a new cartridge or an old cartridge (one that has been used
before). If an old cartridge is incorrectly identified as New Cartridge in the
Dell Printer Solution Center, ink levels may be
Buy only genuine Dell replacement cartridges. Dell states their printer cartridges cannot be refilled with ink and that only their cartridges work in the printer.
Bring the cartridge carrier of the printer to the center so you can access the ink cartridges. Open the cover of the printer and the carrier slides to the center. Make sure the printer is turned on.
Remove the old black ink cartridge to use the color cartridge. If you allow the old black cartridge to remain in the printer, you will get error messages that the ink is low. The printer may also keep reverting back to the black ink as the default color when printing.
Open the package of the new color cartridge carefully. Remove any blue packing tape that's on the ink cartridge. Take care not to touch the gold area or you could damage the cartridge. Insert the new color cartridge into the correct slot in the printer, the right side of the cartridge carrier. The ink cartridges aren't interchangeable; they need to be placed in the correct slot.
Close the cover on your printer after installing the color cartridge. Run a print test to make sure the color cartridge is installed correctly. Use the Dell Ink Management System to monitor your printer and all-in-one functions. Thanks Thiru
Hmmm....that sounds to be an issue with the ink cartridges...
You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.
If thats not true, then take out both the cartridges in the printer.
Lets isolate the issue
1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.
2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.
3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.
4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.
5. If issue found to be with printer, then i would suggest you to purchase new printer then.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.