a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:
You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.
1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.
If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.
It's highly probable that the Dyson power switch has gone bad. You can buy dyson dc14 switch here. The switch is located right behind the front covering of the neck or handle when you remove the telescopic wand. Please make sure that the vacuum is unplugged before you start this project.
Sorry to hear you're having difficulties with your DC14. You should find the cleaner reclines into the vacuuming position easily when you place one foot on the cleaner head and tilt the handle down. If it's not doing this, please get in touch with us directly so one of our experts can assist you further. If you're based in the UK, you can call free on 08002980298, or if you're based in the US, you can call free on 1866MYDYSON.
Had the same problem on brand new cleaner DC14 and it was the belt that drives teh front roller not being connetted to the small silver motor spindle. I just opened the front roller cover (3 easy unlocking screws on base) and saw black rubber belt was not connetted and was loose. I just flipped the belt over the silver motor spindle and away we go (after cover was put back on). It now works as it should!
Down on the lower right hand side of the vacuum, when you're behind it, there is a little 'J' shaped piece with a purple clip on it. Tilt the vacuum up and unclip this. Usually, people who have these amazing vacuums will accidently **** up things like lollipop sticks/pens/paperclips/etc. that don't bend... and will stay in this piece. This should solve your problem.