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For about a couple of days now my fax which is a HP Officejet 5600 all-in-one, it has been showing a message that the phone is off the hook but it is not and it does not allow me to Fax anything. It is connected to my cordless phone. To be honest my phone works its just unable to ring.

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  • John Damiano Feb 25, 2009

    I have a similar printer, and today I switched my phone service to Comcast. Now, a message appears on the printer saying, "Phone off the hook" and has a picture of a paper and a telephone, which has what looks like a lightning bolt coming out of it.

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Plug the phone line directly into the LINE jack on the Officejet. If it works that way, buy a dual adapter and a nother line cord from your local office supply store. This will seperate the Officejet from the cordless phone.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 28, 2008

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My HP 7780 always says phone off hook. When I disconnect the phone line for awhile and reinstall it faxes once properly then the phone off hook message reappears.


I use a VOIP line and get the same error msg. Here's what I do- I dial the fax number with the line unplugged (hence no off-hook message), press "start Fax", and as soon as I hear the fax machine "Click" to pickup the line, I put the line in the machine. Works every time!

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HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....

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Hi there

check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing

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Hello,

Here, you will find information connecting the OfficeJet to different phone system configurations. Its sounds like it is being connected to a DSL connection so I would refer to that section first.

Also, here is information on "Phone Off Hook" issue.

If none of these options help, here are some additional options that may help.

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Printing


hi,

here are the things that i want you to follow to somehow resolve your issue.

1. On your computer, click on start then go to control panel
2. inside control panel open the PRINTERS and FAXES (XP) or PRINTER (VISTA).
3. make sure change the default printer icon to the HP Officejet 5600 series.
- right click HP Officejet 5600 series and choose "set as default printer"
4. then try printing,

note: the reason why you encounter that problem is because the default printer icon is the "HP officejet 5600 series fax".

best regards
adonscott

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