Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Elite HE4t Washer

I have two issues with my washer, one is that I get the SUD error message even when very little soap is added and second the estimated timer shows one minuet when it runs for another 30 minuets?

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  • Anonymous Nov 08, 2007

    shows sud, even though i changed my soap to he. runs forever even when it says 1 minute left and now it's showing an f2 error code. it won't get through the wash cycle without having to be reset multiple times, and i have a load of laundry that's been stuck in the washer for a day since it won't unlock the door either.

  • Telegadget Dec 01, 2007

    Just wanted to tell everyone that I had the exact same problem. The He4T washer got worse over the course of a few weeks until the F2 and SUD error codes showed up during every load. The cycle would run forever!.

    I removed the front panel, unscrewed the white drain blug (lots of water came out) and found not one but three color catchers!!! No more color catchers for us!

    We have run 4 loads since and every load is now finishing quicker then the initial timer setting!!! Yea!!!!

  • merdealors Feb 04, 2008

    I have the SUD signal on. How do I fix it?

  • merdealors Mar 05, 2008

    What kind of screw driver did you use to open the front bottom?

  • quagga Apr 03, 2008

    No problem anymore. I pulled the white plug and found two small socks, lint and general disgust. I'd recommend using a wet/dry vac for the initial draining of water if you were not able to run through the cycle before fixing the problem. You do not have to open the plug all the way. This way you can **** the water directly into the vac. I filled my large vac 1 1/2 times, but I had a full basin. After the water is drained pull the filter. As with any electrical appliance and water, unplug it before working on it. As a precaution, I would also check the drain hose at the back of the machine. I had initially checked this and found it filled with gunk (at the low point) from the slow water flow caused by the blockage.



    Oh, the sound of a smoothly working washing machine. By the way, this might be a good to check out every six months or so.



    Thanks for the initial help.

  • Anonymous Apr 04, 2008

    This site is awesome. Called sears after getting F02 message. they said it was my detergent and they would not come out and fix it (great warranty). Found your site opened the front, pulled the plug took out two socks a plastic coin and other assorted items. Now its running fine. Thank you!!

  • Mbrott May 11, 2008

    Had the same problem and the fix on the website worked like a charm...Found 2 socks and a bunch of lint.



    Mbrott

  • MillySF May 25, 2008

    We have the same problem (F2 error) and followed the instructions below. Worked great, until we opened the filter and found a pair of tights stuck in there. They won't come out - the end of them seems to be stuck on something below the drum.

    Any ideas??

    thanks!


  • spartin Jun 07, 2008

    Wow, I had the same problem & followed the instructions (KCwasher) below (KCwasher giv, solution #3). Filter had 3 toddler socks, toothpick, copper & gunk. Will add that we used a large grocery bag (Target) with a hole in the bottom to funnel the water to our bucket. Ours is on a pedestal so the filter was above the bucket. At least a gallon and a half of water came out. Thanks!

  • keub Jul 17, 2008

    THANK YOU! I'm so happy I fixed the washer myself - now, if I can just get my husband to do the laundry...

  • Anonymous Mar 19, 2009

    I'M GETTING A F2 CODE AND SUD MESSAGE WHEN THE WASH LIGHT IS ON

  • Thomas Huff May 11, 2010

    The posted solution does work! I found two small kids socks in the filter, so it is likely that cleaning it out will solve the F 02 error.

    I disconnected the filter assembly from the three red rubber support feet so that I could drain the tub into a bucket. If you do not disconnect it, the remaining water will fill the various chassis trays and leak out all over the place.


  • Ginger Sanders Oct 03, 2012

    We also had the same error messages and my husband spent the afternoon tearing into the machine per your instructions and found the same nasty mass of color blockers. I picked up the box today, prepared to call the 800 number and give them a piece of my mind. Fortunately I stopped and really looked at the box before calling. Right there in plain sight were instructions for a front loading washer. You are supposed to put the sheet in a mesh laundry bag and put in the back of the drum before loading. I guess we are all guilty of not reading the directions.

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A BEST AND DETAILED SOLUTION TO CODE F2 AND SUD ERROR MESSAGE.

If you are getting an F2 error message or a SUD error message, and are observing some water in the tub that is not draining at end of cycle, and your washi cycle is taking a lot longer that normal to complete,then here is what to do.

This solution is easy, and will take no more that 15 minutes, from start to finish, and most of that time is in the --prep-- (getting tools, towels, etc.). This WILL save you a expensive service call.

There are 3 small 9/32 hex head screws that hold the front panel on. The front panel I'm speaking of is --below-- the washer window.
These screws can be found::

a. if you have the optional washer storage drawer unit,, they can be found by opening the drawer, and observing the 3 screws (left, middle, and right side, that hold the front panel on.
or
b. if you DONT have the optional drawer assembly, then they are found on the front, bottom, of the washer, again holding the front panel on the washer.

1. unscrew the 3 hex head screws (9/32 socket or nut driver size)
2. lower/remove the front panel, and set it asisde on some towels, so as not to scratch the front panel.
3. get something now to soak up at least a gallon of water that WILL empty onto the floor.
4. observe large WHITE drain cap, at front center of washer.
5. unscew white drain cap --WARNING-- lots of water WILL drain out when you loosen the white cap. Once all the water is out, remove and take out the filter trap.
6. clean out the front and bottom of the filter trap. I'm sure lint, and gosh knows what else have cloged some of the holes
7. wipe out the inside of the housing for the filter trap (observe lots of -gunk- there too).
8 put back in filter trap, tighten white cap, and put front panel on washer with same 9/32 screws you took off earlier.

Now I ran a test --express wash-- cycle, just to be sure all was OK,, and it was.

Now go get your wife and have her complete that laundry that was waiting for the washer to get repaired. OK sorry,, maybe you should just do the laundry your self, and get some points later.

Hope this step by step was helpful... Have a great day.

Washer Guy in Kansas City, MHE

Posted on May 05, 2008

  • DarleneG Jan 01, 2011

    THANK YOU! I have 4 children and I wash 24/ 7 or so it seems. I had a washer repair person come and change the water pump last year $284.00 and the same thing happened again. I tried your suggestion and it worked I am now thinking I was "taken for a ride" last year. Happy New Year!

  • Laura Zazzarino
    Laura Zazzarino Mar 09, 2015

    This was wonderfully helpful. Thank you. I see that someone has posted below on removing rubber tabs and removing the filter housing to collect the water. I didn't do that. however, I did wrap a large plastic garbage bag round the filter before taking out the plug. That caught most of the water. The rest of it went in the drawer, where i had put a couple of towels, so very little mess.

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WE WOULD LIKE TO THANK YOU VERY MUCH FOR YOUR ADVISE OUR WASHER HAD THE SUD CODE POPPING UP AND WOULD NOT COMPLETE THE RINSE CYCLE. WE TOOK OFF THE 3 SCREWS ON THE BOTTOM COVER REMOVED THE FILTER AND THERE WAS LENT AND LITTLE BIT OF EVERYTHING ELSE. WORKS LIKE A CHAMP. THANK YOU ONCE AGAIN.

Posted on May 07, 2008

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There are some rubber tabs that hold the filter housing in place if you unlatch these you can have a bucket ready to collect all this water - especially if your washer is on a pedalstool. No more towels to wash after cleaning the filter. Make sure you reattatch the rubber tabs.

Posted on Sep 07, 2009

  • Cem Basu
    Cem Basu Nov 16, 2013

    Thank you very much for this info - helped me tremendously. Once I got the filter out, there were baby socks (we bought our machine before our first child, now over 9 yrs) and those pesky color catchers. We now know never to put thing tiny in there :-)

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If you think you fixed it and the codes come on again...look further behind the filter. Mine worked good for a couple of days and then stopped working again. I looked further and found an entire sock that was not easy to get out! I think I will check it again after a couple loads and see what else comes out!

Posted on Feb 23, 2013

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Just completed this repair on our machine and when I cleaned the filter housing like so many others found 3 - 1 washer/dryer sheets, coins, dollar bill etc. I took the pump out completely out to be thorough in cleaning, out of curiousity I removed the black rubber boot attaching the bottom of the drum to the pump housing and sure enough there was even more trapped up in there, it seems as if there is a bar that goes across the drain hole for stuff to get caught up on. Hopefully this extra cleaning step assures me not having to return to clean out the filter any time soon. (to remove the boot there are spring clamps on both sides that need to be removed) I used a pair on vice grip pliers to compress the spring loaded clamps to remove them.

Posted on Jan 31, 2011

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Man let me tell ya!! The advise to take the 3 screws off and clean out the lint trap is AWESOME!! Worked like a charm. One thing is for sure, there is alot of water that comes out of there so make sure you have PLENTY of towels. Beware though, the cover plate is a pain to put back on as well as the 3 screws. I got it after a few tries, but everything worked out perfectly! Thanks a BUNCH!!!

Posted on Nov 01, 2010

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I had the f02 code and did the steps to clean and clear the filter and hose, but I still can't get it to work and other solutions you can suggest.

Posted on Apr 13, 2010

  • Bubba Bravo Jan 25, 2013

    Me too! We also accessed the Drain Plug and cleaned out minor lint and a candy wrapper. Thought this would fix the F02 and Suds Errors but unfortunately after putting the machine back the F02 error continued. Someone PLEASE help??

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I don't have a solution but I followed the advise here because I was getting the Suds and F2 error code to the point that the machine would not get past it. anymore.The advise worked like a charm!!!! Thank You! The culprit was baby socks and lint. You saved me a trip to the laundermat and a repair bill. By the way, make sure you have lots of towels on hand because a lot of stagnent smelly water comes out when you remove the white plug.

Posted on Mar 05, 2008

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Had a problem with my HE3 washer. Have tried for over an hour to get this fixed. Checked the drain and filter and found a color catcher in there. Our warranty just ran out so you saved not only our week-end but a ton of money. Thank you. Hope we can help someone out someday with a fix.

Posted on Nov 24, 2007

THANK YOU for the fix to this problem. saved us a ton of money. We used a shop vac to suck up the water as we undid the drain cap and that worked very well, esp since we had a lot of water stuck with the load still. and for the dumb ppl like me out there, the drain is the white circle thing right in the middle. you unscrew the cap and then pull the filter straight out.

Posted on Nov 08, 2007

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Thank you for your suggestion! FYI be sure to have a good amount of towels handy to absorb the water that will empty when you remove the cap off of the drain. I found a small sock, some pen caps, and a lot of lint. Thank you so much! As a single mother of three, a service call can mean the difference between eating cheese sandwiches all week and eating right.

Posted on Sep 29, 2007

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A small quarter to half turn of the white drain cap and a wet vac pointed to the bottom of the cap and there is no water mess. Took about five minutes to suck up the trickle out of the cap. Awesome and super easy solution! Thanks.

Posted on May 28, 2013

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Thank you for the useful info. I got a he4t that suddenly showed the Sud error. I followed your instruction, got lots of towel ready and opened the drain cap. Although I didn't see anything blocking the filter, I cleaned it anyways. After putting everything back, the thing is working again. Thanks again!

Posted on Dec 21, 2012

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BE CAREFUL WHEN REINSTALLING THE LARGE WHITE DRAIN CAP. THE OUTER PORTION OF THE CAP IS DESIGNED TO SPIN INDEPENDENTLY OF THE INNER FILTER TRAP. IT IS DESIGNED THIS WAY TO KEEP THE FILTER TRAP AT THE BOTTOM OF THE RESERVOIR. IF THE FILTER TRAP IS ORIENTED INCORRECTLY OR CROSS THREAD THE WASHER WILL STILL SHOW THE F2 CODE.

Posted on Oct 19, 2010

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My kenmore elite washer he4t shows 06f, what does that mean?

Posted on Sep 09, 2010

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Wow, this was so easy. Thank you for the solution. The washer is working like new again. I was afraid I was going to get stuck with replacing some control board that would end up costing me a fortune. Plus now I have the satisfaction of doing it myself. It is always a great feeling when you can fix a problem like this on your own.

Posted on Sep 09, 2010

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My machine was taking forever to complete a load(would start spinning, then slow down, then try again, over and over) and I got an occasional SUD code.Thanks washerguy for the detailed solution. Guess what I found in my filter? Three Purex 3-in-1 laundry sheets(along with a few other things). I wonder how many other service calls have been made because of these making their way out of the drum? I have emailed Purex to see what they have to say.

Posted on Mar 18, 2010

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I found 2 kids socks, about a 2" ball of gunk in the filter and a drill bit that wedged the drain ball closed. Thanks a million KCwasher giy, you saved me a lot of money........

Posted on Mar 15, 2010

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The tip worked like a charm to fix washer.

A helpful tip, instead of using many dirty towels and worrying about the clean up afterwards, borrow a wet vac and have it running as soon as you remove the lid on the filter. The vac fits perfect inside the filter and not only reduces the 4+ gallon of stagnant water on the floor but also helps clean the remainer of the water tubing out.

Thanks again for helping with this issue washer guy!

Posted on May 17, 2009

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I, being the appliance repair guru of the house, did all of this about a week ago. I had also noticed a rattle sound in the pump area. It's starting to make the same noises again, and is not spinning out. I've checked the little storage area and it's clear. Could this be the pump? I've also checked the drain tubes that go up and out the back, and they're clear.

Anyone else come across this? A new pump is a little over $100, so not that bad, and the work doesn't look too hard. BUt I'd rather not deal with that if I don't have to.

Thanks!

Posted on Jun 06, 2008

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Wow this is great! I found coins, 1 child sock, 1 infant sock, a stick on nail of my daughters, a few tags and even a plastic tie. Some plastic from who knows where and sand!

Thanks so much for saving me a tech call!

Posted on May 25, 2008

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Wow!! I thank you all!! I was just about to freakin snap and take a crowbar to my kenmore!! Your advice seems to have fixed everything! I bow down to you all!

Posted on May 06, 2008

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Best Solution - Worked

This one worked for me. We had Baby Wash cloth in drain blug. Now we do not have SUD message and it runs for approx. 1 min when it says 1 min remaining.

Thanks a lot.
Regards,
Nirav

Posted on Mar 06, 2008

F2 and SUDS problem gone after trying the drain clean-out

Thanks for the tip!!

Posted on Jun 20, 2007

I just had the same problems. My washer is 16 months old - but used daily! I took off the bottom, front panel of the washer (there are 3 little screws on the front bottom). I opened the drain and found it to be clogged with *a lot* of Shout Color Catchers (and a small amount of fuzz). I have been happily doing laundry since without the SUDS and F2 error!

Posted on Feb 13, 2007

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This saved me a TON of money...I found a sock and two dimes!! JUST MAKE SURE YOU HAVE LOTS OF TOWELS...Thanks a bunch

Posted on Dec 01, 2007

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http://www.fixya.com/support/r615268-f02_error_code_whirlpool_duet_kenmore

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