Camera shuts off but lens doesn't retract

I had the same problem. Put slight preasure on the lens while pressing the wide zoom button AND the power on button.

Ok...This Fix will fix a large percentage of Stuck Lens cameras. It will involve the disassembly of your camera in order to gain access to the Lens Block Assy. If you aren't mechanically inclined then I wouldn't attempt this..If you are mechanically inclined, and can remember how things come apart and go back together then read on. Once you have the lens block out of your camera body, you have to remove the Zoom Gear Assembly. Once you do this, try to move your lens in and out by turning the remaining drive gear on the lens. Things to look for....Missing Teeth, Sand, Grit, Lint. Get a can of compressed air and blow any debris out. Observe..look for obvious obstructions. If you see No obstructions, then the problem runs deeper. These lenses Telescope using Internal Grooves inside the lens Walls. The inside wall of the Outer lens barrel has these grooves that guide the inner lens/iris as it telescopes out you notice it stays stationary, but the outer shell turns. What happens when you drop the camera on the lens, it pushes the inner iris assembly out of these grooves and it becomes seized. You either have to PULL it back into the groove if it has only dislodged on 1 side, or take the entire lens apart and Re-Track it. (Very Complicated and tedious). If you get the timing off, you will have to play with it until you get all the Tabs and slots lined up perfectly and put it back together. These lenses have small flexible ribbon cables that break very very easy. Its easier to just by a camera with a broken screen and just swap the lenses. But, The fix i just mentioned is for the Mechanically Curious...It works about 75% of the time for me. Sometimes the lenses I see are So jammed that internal pieces, Guide pins, Plastic tabs are broken....I just throw those away because they are not repairable because the damage is too bad. Sand, Grit, Sticky syrup from drink spills, and heavy lint are what I see alot too. Clean it up and remove the obstructions...Follow these steps and you MAY have good luck. What else do you have to lose except a couple hundred bucks for someone else to do just What I mentioned...

Got the same problem as you did. Still no answer...