Question about Brother MFC-9440CN Laser Printer

1 Answer

Can a cartridge be "fixed" to continue use after "replace toner"

Does anyone have a "fix" to continue using a toner cartridge after the machine tells me to replace it?

Is there any possible problem to the machine if a cartridge is used until it is completely empty? I cannot see any electrical contacts for an electronic sensor, so I am thinking that there may not be an electronic detector.

There are2 circular windows, one on each side of the cartridge that can be covered by toner if the cart. is tipped on its end. Other threads on this forum talk about covering a window with black tape to fool the machine into thinking that there is enough toner.

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  • doddcomps Nov 29, 2008

    Thanks moe0303. Will give this a try when the warning message appears. The message appeared quite some time before the machine declared all the coloured toners empty (at the same time), and would not allow any printing, even black.

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Yes, tthe machine shines a laser through the cartridge to tell that it is empty. However, I do not believe that there is anything that you can do once the add toner indicator has come on. The best theing to do is to avoid the add toner indicator by the means you described. I would not advise tipping to one side as that will eventually lead to uneven coverage. Instead, try turning it a few times then re-inserting it back into the machine.

I hope you find this information helpful.

Posted on Nov 28, 2008

  • 3 more comments 
  • Maurice Holliday Nov 29, 2008

    Glad I could help.

    Another thing to do is to make sure that the default setting on your printing preferences is set to black and white. If it is set to "color", the machine will treat all documents (even black and white documents) as color. This will cause the supplies to deplete more rapidly costing you $$$.



    I hope you find this information even more helpful.

  • Mergatroid Jul 11, 2011

    It's IR, not a laser.

  • Mergatroid Jul 11, 2011

    And, no it will not deplete faster if it's set to colour. The machine counts how much toner it uses, not how many pages are colour prints. It uses the sensor window to confirm the count.

    Remove the cartridge and shake it side to side. If you must, block the sensor window with some masking or electrical tape. Don't try to reset the counter before you replace the cartridge or you can end up with an incorrect BIAS voltage.

  • Maurice Holliday Jul 12, 2011

    Many things that we call "lasers" are not actually lasers. The description was intended to convey an idea of the operation not to be a technical walk through of all the processes.

    Actually, other components such as the drum and transfer assemblies are on set counters. When making a color print the machine will go thru 4 cycles (black, yellow, magenta, cyan). If they are printing a black and white copy as color the machine will at least record a cycle for each color on the drum and transfer assemblies. This means that the assemblies will record cycles even though they do not need to be used. This will, in effect, deplete the supplies more rapidly since they operate only for a set amount of cycles (17,000). If you printed 17,000 black and white images as color, you would find that you would have to replace all four drum units instead of just the black.

    I also advise against resetting the counter before replacing the cartridge.

  • Maurice Holliday Jul 12, 2011

    We call lots of things lasers that are not actually lasers. It was meant to convey the general idea.

    This printer has 4 drums (black, yellow, cyan, magenta) and a transfer assembly. These units are on a set counter for usage. Lets say each one is set for 17,000 prints/clicks. If you printed 17,000 black and white pages as color, you would find yourself having to replace all four drums even though logic says that you should only have to replace the Black drum. All of the other drums should still have 17,000 clicks remaining, but if they were run as color, they wouldn't. This, in effect, causes supplies to deplete more rapidly thus costing more money.

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DCP 7060D replace cartridge


Sir/Madam

I suggest You Go To http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/faq/faq/000000/000000/000065/faq000065_056.html?reg=eu&c=eu_ot&lang=en&prod=dcp7060d_all

Above URL Link To Fix Your Brother Printer Issue Or Brother Printer Problem To Perform Below Brother Printer Step:

Title:
REPLACE TONER (video instructions available)
Description:
The message REPLACE TONER indicates the toner cartridge needs to be replaced with a new one. Please follow the steps below to replace the toner cartridge.
NOTE: Videos and illustrations shown below are from a representative product and may differ from your Brother machine.
HINT:
The Brother machine has separate consumables: the toner cartridge and the drum unit. Verify you replace only the toner cartridge, and not the drum unit. Click here to see the difference between the toner cartridge and the drum unit. Also you can confirm the order number (Order No.) of the toner cartridge on the Consumables & Options page. Click here to go to the Consumables & Options page.
Make sure that the machine is turned on. Open the front cover and leave the machine turned on for 10 minutes to cool down.
* This movie is being streamed from YouTube. (Opening new window.)
Caution
You must ensure the machine is turned on when you replace the toner cartridge so that the machine recognizes the toner has changed.
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Hold your Brother machine with one hand, and take out the drum unit and toner cartridge assembly by pulling on the handle in the middle of the drum unit and toner cartridge assembly. We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
* This movie is being streamed from YouTube. (Opening new window.)
DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
DO NOT use any type of spray.
Push down the green lock lever and take the toner cartridge out of the drum unit.
This movie is being streamed from YouTube. (Opening new window.)
Caution
DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
Be careful not to inhale toner.
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.
Go to Above Mention Official Brother Printer Url Link for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.
Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. Pull off the protective cover.
* This movie is being streamed from YouTube. (Opening new window.)
Caution
Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.
Put the toner cartridge in the drum unit immediately after you have removed the protective cover.
To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
DO NOT touch the toner surface.
Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.
Put the new toner cartridge firmly into the drum unit until you hear it lock into place. Make sure that you put in the toner cartridge properly or it may separate from the drum unit. If you put it in properly, the green lock lever will lift automatically.
* This movie is being streamed from YouTube. (Opening new window.)
Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. Be sure to return the green tab to the home position. If you do not, printed pages may have a vertical stripe.
This movie is being streamed from YouTube. (Opening new window.)
Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.
* This movie is being streamed from YouTube. (Opening new window.)
Note
After replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.
If the error message still continues to appear, refer to

Or

If You Still Having Brother Printer Technical Problem then Follow Us For On :
Brother Printer Support

Jan 23, 2014 | Brother Printers & Copiers

1 Answer

How to fix a problem 10.10/01 Supply Memory error I turned off the computer and it still continues


The error 10.10.01 is telling you that the cyan toner cartridge is missing the cartridge memory tag.
Replace the cyan toner.

Feb 25, 2011 | HP Color LaserJet 3500 Printer

1 Answer

Xerox DC12 Error code 9-355


Error code 9-355 indicates, the magenta toner dispenser is broken and in need of repair.



Open the Front Door

From left to right, the Toner Cartridge colors are Cyan, Magenta, Yellow, and Black.


As a pre-caution, place a few sheets of paper on the floor, under the Toner Cartridge area, to catch any toner that may spill.



Remove the Toner Cartridge by rotating the handle to the left until the handle is in the unlocked position.



Pull the cartridge completely out of the machine.

Check for any obvious damage in the cartridge or printer and reinstall. Replace cartridge if damaged.

If error message continues, call a qualified repairman.

I hope this helps you fix your printer.

Jan 28, 2011 | Printers & Copiers

1 Answer

Toner light is on on Brother HL-2170 Laser Printer and the computer is not recognizing a print task. Can you help me fix this problem? Also, I just replaced toner a couple weeks ago.


Description of Problem 100000013553
I just replaced the toner cartridge and the Toner LED is still on, or the status monitor continues to display the message "Toner Life End". What can I do?

Description of Solution 200000017394
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The yield of the TN starter toner cartridge is approx. 1,000 pages.
The yield of the TN330 toner cartridge is approx. 1,500 pages.
The yield of the TN360 toner cartridge is approx. 2,600 pages.
Approximate cartridge yield is declared in accordance with ISO/IEC 19752(Letter/A4).

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

1. Verify you installed a NEW, out of the box, genuine Brother toner cartridge (TN360/TN330).

If a toner cartridge from another machine was installed (even if there?s still toner left in the used cartridge) or a starter toner cartridge (included with the purchase of a machine) was installed, the Toner LED will stay on and the message "Toner Life End" would continue to appear on the display.

2. Verify the toner cartridge is installed correctly by following the steps listed below:

a. Open the front cover by pulling the tabs on the left and right side of the printer towards you.

b. Lift the drum unit slightly and pull it out. Place the drum unit on a piece of disposable paper or cloth to avoid spilling and scattering the toner.

c. Remove the toner cartridge from the drum by holding down the lock lever (blue tab) on the left side of the drum unit and lift the toner out. Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wash it off with cold water.

d. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge.

e. Place the toner cartridge into the drum (be sure it clicks into place).

f. Clean the primary corona wire inside the drum unit by gently sliding the blue tab on the top of the cartridge from right to left several times. Return the blue tab to the home position before reinstalling the drum unit assembly.

g. Reseat the drum unit into the printer pressing it in securely.

h. Close the front cover making sure it latches on both sides.

If the Toner LED is still on or the status monitor continues to display the message "Toner Life End" the printer will need service.

The printer has a one year limited exchange warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:
http://www.brother-usa.com/service/default.aspx

Jul 21, 2010 | Brother HL-2170W Laser Printer

2 Answers

I am changing the ink cartridge i put the new one in and it keeps saying End of life and it has a new cartridge what do i do


Here is the solution that will reset the count and allow your fully functional toner cartridge (the one the printer tells you is empty) to continue to work.

Open the front cover.
Press options button.
Press the start button.
Press + or up arrow button 10 times.
Press set button.

You have to do this with a long pause or the system will reset and you will have to start over.

Good luck.

May 24, 2010 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

My all-in-one printer keeps telling me that I need to change the drum soon. I bought a new drum inserted it into the printer and now I can't print anything. Plus, it is still telling me that I need to...


This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.
Note
    Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.
    If you are using a genuine Brother drum and toner and after following this procedure the unit continues to show "CHANGE DRUM SOON", your machine may require service. Please contact the Customer Service Center.

May 01, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Toner cartridge problem


When you remove the drum & toner unit from the machine, there is a small round window where a beam beams through the toner. block it with a piece of paper. Put them back and print again.

Dec 08, 2009 | Brother MFC-7440N Laser Printer

2 Answers

Brother 9440cn replace toner message override


well you could shake the toner cartridge, to make sure that the remaining toner has uniform coverage to the developer roller, which is the black magentic roller in the toner, which applies the toner onto the drum.

Only way to fix, if the printer uses a electronic sensor, is to actually change the toner, it can not be overridden.

Nov 28, 2008 | Brother HL-2040 Laser Printer

1 Answer

Brother 8460n - toner error


Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Aug 12, 2008 | Brother MFC-8460N Laser Printer

1 Answer

Toner Error - reinstall drum unit


Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Apr 10, 2008 | Brother MFC-8860DN All-In-One Laser...

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