Question about HP PhotoSmart C4280 Laser Printer

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Need Help Adding a Printer

I have the HP c4280 all in one printer. It has been giving problems lately so i decided to delete the previous software and reinstall it again. I installed the driver and all in one software from the website. I am unable to print anything because i don't think this software was properly installed. When I check my printer and faxes folder it says there is only the generic/text only printer. I try to install it by clicking add printer from the options on the right, but no success. Is it possible that I may be going about this incorrectly?

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  • trisjohn Nov 28, 2008

    I have tried solution number one and it was unsuccessful. Upon reconnecting the printer there was no prompt by the HP installation wizard.

  • trisjohn Dec 01, 2008

    I thank you for your help crichner. My printer is up and running now.

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You do not use the Windows Add Printer option for HP printers. Reinstall using the HP installation CD or downloaded package and follow the instructions. The HP installation wizard should prompt you when to connect the printer.

Posted on Nov 28, 2008

  • Curtis Richner Nov 28, 2008

    The HP installation Wizard is the program you download from the HP website or runs from the HP Setup CD. Plugging in the printer will not trigger it to run.

  • Curtis Richner Dec 01, 2008

    Glad to help. Please share the steps you took to resolve the issue so that others may see.

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