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Hi..I've downloaded pictures and videos from my digital camera. I am able to send the pictures but not the vidoes.....can you help? Thank you, Rachel

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  • rachsspirit Nov 28, 2008

    Hi......I'm sure the videos aren't being sent because a small screen pops up with "Pop3" error and shows a

    server address that I use to have when I lived in another state. I am not very PC literate.......

  • Doug Kilgore
    Doug Kilgore May 11, 2010

    Hi Rachel -

    Are the video's in separate emails or all together? How do you know you are not sending? (IE - are they stuck in your outbox, or just not being received by the recipient? Or are you unable to upload them?). What email client software and version are you using? Doug

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    How big are the files? A lot of email servers will limit the size of files sent.

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I'm suspecting your internet service provider can't handle the large files (maybe the connection is too slow, or your email account has a file size limitation). Try to create a SMALL video file with your camera...literally no more than 1 or 2 seconds, so that it will have SMALL size. If possible, use a smaller/lower resolution video setting to help keep the file size down. Then upload the small file to your email. Check the file size to see the size as compared to the other videos, and your regular photos. If you are able to send it, and the size is similar to your photos, then it means that the other videos are just too big. (how big are those original video files you were having touble with?).

Posted on Nov 28, 2008

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