Question about GE Profile JGP636 Gas Cooktop
I have a GE Profile 4 burner cook top. It was purchased in Jan. of 2004, but not put in for a few months (we had a kitchen remodel). I removed the burner grates yesterday to remind myself to clean the cook top after I got home. When I got home it was MORE dirty than when I left, yet we hadn't been there.
Come to find out the porceline coating over the burner mounds (the ***** that is under the grey part where the flame actually comes out) literally exploded off. I tried to clean up and as soon as my wet sponge touched the exposed metal under the porceline, MORE porceline LITERALLY shot off! It was like watching popcorn pop.
I have never heard of something like this and now have no idea what to do! GE wants to charge $95 for a technician to come out and since it's not under warranty (1 year they gave us), they will offer a "discount" on any replacement parts. Replacement parts? There is no way this is a PART--they'd have to replace the whole cook top. It's a sealed cook top with ONE piece porceline coating on the top!!! HELP!
We only ever clean the cook top with natural all purpose cleaner or Bon Ami (no scratch cleaner), that's it. This is an obvious defect and they need to step up to the plate!
Porceline (a coating over metal in this case) is actually a type of glass, and subject to fracture upon sudden thermal shock or physical stress. The part you indicate is WB62T10124 for a JGB939C1WW probably a bit over $150 or a WB62T10132 for a JGP939C2WW, probably a bit over $100, but the labor to replace it would be costly. If you rate this, please remember I did not manufacture this product, nor am I a GE employee, so please don't shoot the messenger.
Posted on Nov 28, 2008
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