Question about SanDisk Sansa m250 MP3 Player

12 Answers

Sansa M250 Freezes Upon Power UP

My Sansa M250 freezes when I turn power on. It goes to the logo screen (Sandisk, M250, etc.), and stays there for about 5 minutes. It will then eventually work, but the problem repeats upon every power-up cycle. I have gone back and forth with Sandisk tech support via e-mail, and their only solution is to update the firmware (I have) and re-format the device (I can't - WMP 10 and Windows Explorer will not re-format the device). Has anybody experienced this problem, and/or have any solutions? Thanks!

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  • chrisnied Dec 16, 2007

    the mp3 player shows the logo and then the model # on the screen and does nothing else but go back and forth between the to screens. help!

  • Anonymous Dec 19, 2007

    everytime i turn on the power, it shows sandisk initializing - what do i need to do to reset it? please reply as soon as you can.

  • Anonymous Dec 19, 2007

    when i turn on the power, it showing sandisk intializing on the screen - what do i need to do to reset? thanks!

  • Anonymous Dec 23, 2007

    I have Sanso m250 2.0gb mobel. Logo screen is appearing when i power on after that i am unable to play the mp3 songs or play FM Radio etc..

    Please help as soon as possible

  • techproblems Apr 08, 2008

    It seems that I am having the same freezing problem as everyone else. It just refuses to load past the power up screen, so I can't access my music, and my computer doesn't even recognize that it's there to install updates. I've tried most of the solutions I've come across (except throwing it on the floor), but nothing works. Is there some internal reset button? I popped the cover off, but I'm not technically knowledgeable enough to recognize what a reset button might look like on the ciruit board. Please help, or I will be forced to search for a refund and buy a different brand!

  • cgyahoo May 31, 2008

    Power Up but will not play.

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12 Answers

I drove over my m260 with my car, then bought a Creative ZEN on Newegg.com for $68.00 with free shipping. Problem solved!!!

Posted on Oct 11, 2008

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I know what helps. just throw it very hard on the floor then it starts working again

Posted on Dec 25, 2007

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Can anyone say class action lawsuit?

Posted on Dec 10, 2007

I just bought mine 3 days ago and I accidentally synced a corrupted song to it and it froze when it came on, I removed the battery to restart it as a last resort. but now it's frezzing on the sansa m250 2.0 GB screen.

Posted on Apr 11, 2007

There is a firmware download available on sandisk home website, mine to froze, im chancing another and will immediatly update it via usb. a great shame as when it works its a dream. i downloaded update on a m240 and so far so good...

Posted on Mar 31, 2007

I have the same problem! Though it is about 2 months after I purchased mine (Off of Amazon!) that it freezes. I haven't tried leaving it on for awhile, I will try that. But, I do believe that I am sending this back for a refund if possible. I should have listened to the horrible ratings.

Posted on Mar 23, 2007

Mine too! I got mine for christmas, and for whatever reason, i turned it on a few days ago to have it do the same exact thing! it says 'initializing', the switches to the screen where it says V4.0.44A at the top, Sansa in the middle, and m250 2.0GB at the bottom. I'm so confuse. Why did it do that, and how do I fix it? it does the same thing when I plug it into the USB cable. if it's connected to the usb cable and I take the battery out, the screen is still there. How do I fix it? It's driving me crazy!

Posted on Jan 27, 2007

No solution. I'm sending mine back to Amazon for refund hopefully. 3.5 hours after opening the package it froze for me. It's now been 4 hours since I opened it. It has been frozen for at least 10 minutes since the last time I tried to turn it on. I tried reinserting battery, leaving battery out for a few minutes, plugging into USB when off, then when on. Nothing works. It starts "initializing" then goes to SANSA screen with V4.0.44A at top and m250 2.0GB at bottom. That is where it is still now more than 12 minutes later. How can I upgrade firmware if it is frozen? Read reviews on AMAZON, it is common. I have purchased electronics for over ten years. This is my first lemon. And I had an eMachine PC in 1999. And IT worked. I didn't short it or anything (the SANSA). It just stopped working suddenly.

Posted on Jan 23, 2007

Ive just experienecd the same problem and I cannot get it to play or unfreeze at all. I just bought it 2 weeks ago and im not very happy as I am travelling and cant reinstall the software. Did your´s eventually work after?

Posted on Jan 21, 2007

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Actually, by opening the player up and making random connections with a paper clip, I was able to get it past the freeze screen! But when ever I power it down, it still freezes upon power up, and now it's erased the songs I had on it, so this is only a temporary "solution".

Posted on Apr 18, 2008

I have a good solution. sell it to your dumest friend and then save some more money then buy a ipod

Posted on Dec 25, 2007

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Mine is just over a year old, from Amazon, It has a 1 year warranty.. People have been posting this unit has an issue..

Posted on Dec 11, 2007

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try formatting it or updating the firmware

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sir you need to give your device a soft reset / restore factory defaults .

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I have a proplem with my sansa e250 after upgrading it. Now I can't start my sansa. The whole sansa is frozen. Just appear SanDisk logo on the screen, blue wheel lite and that's all.
I tryed several time to reset it by pressing the power on (menu) buton for more than 15 sec. It power of after that, but when I try to start it again problem persist - sansa e250 is frozen after logo of sandisk apear on the screen.
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Aug 17, 2008 | SanDisk Sansa m250 MP3 Player

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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 09, 2008 | SanDisk Sansa m250 MP3 Player

2 Answers

I have Sanso m250 2.0gb mobel. Logo screen is appearing when i power on after that i am unable to play the mp3 songs or play FM Radio etc..


Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. I do not know if this will work on other Sansa m200 type .mp3 players. You can start over with your playlists. This has worked for me.

Dec 23, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

M250 sandisk


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 13, 2007 | SanDisk Sansa m250 MP3 Player

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throw it against the wall because sandisk is aware of this problem and does nothing about it... they should replace them for free but they don't... race condition in that firmware screws the player up...

Jun 17, 2007 | SanDisk Sansa m250 MP3 Player

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Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240's there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that's frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.

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