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My computer does not recognize the dvd/cd driver nor does the tray open without using the reset

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  • qsbarr Dec 01, 2008

    Hey Mr. Farl;

    The DVD/CD no longer appears in the Device Manager:(.

    We used the info from and followed necessary prompts.

    Still does not work.

  • qsbarr Dec 04, 2008

    Hey Timothy,

    Thank you. Please give me and my Hubby some time to review and process and work on it. We will return.



  • qsbarr Dec 19, 2008

    Hey Timothy,

    We have not had the opportunity to work on our Acer - Vista Windows. Christmas, work, weather, life, etc.

    I am looking forward to trying your suggestions.

    Merry Christmas to you and your family.


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Hi there,

Ok, first things first. When you first turn on your system, you need to open your BIOS. Once you do that that, check to see if your dvd/cd drive is listed. If it is, then it's just a case of getting Windows to identfy, if it's not listed in your BIOS, then it's a hardware fault, as Windows won't identfy anything that's not listed. Let me know either way, as I may have a solution if it just needs to be identified.

Posted on Dec 03, 2008

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When you say "dvd/cd driver", are you meaning the dvd/cd rom tray, or the actual system driver?

Posted on Nov 28, 2008

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  • Timothy Farley Dec 03, 2008

    Hi again,

    If it is listed in your BIOS, could you let me know what version of Windows you're running.


  • Timothy Farley Dec 04, 2008

    A common misconception is that cd/dvd drives require a driver. They don't, they use "class filter drivers". These add functionality via a burning program, i.e. Nero...

    Class Filter Drivers can only be found with the product i.e. Nero, NOT the drive's manufacturer.

    Firstly, go to the Acer website - Support and Downloads, and click on the link for Driver downloads. Find your system, and locate the Chipset driver for your OS, download, un-zip, and run.

    If you can't find your Chipset driver, as Acer don't provide driver support for all, you can download it from the Chipset manufacturer's website. If I have lost you a bit, the Chipset is usually VIA, INTEL, or SIS.

    Intel have a program that can identify the chipset you have, then you will be able to download the correct chipset drivers.

    Hope this has helped so far

  • Timothy Farley Dec 04, 2008

    Ok, I may be getting a bit long winded for you, so please bare with me. I have had a look, and you are using a SiS chipset.

    Please go to . This will identify what chipset your running and hopefully you should be able to update them.

    If none of these suggestions work, please let me know

  • Timothy Farley Dec 04, 2008

    No problem, you know where to find me. Just hope I have been of help.

    Merry Christmas


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I have a Toshiba Satellite L750D and my TSST corp CDDVDW TS-L633F ATA device, {CD/DVD writer} will not read nor recognize and soon as I press D: , the door opens and I get prompted to load th

Go to "Control Panel, then " then "System and Security" and then "Device Manager". Check under "DVD/CD ROM Drives" to see if you Optical Drive is indeed listed. If it is not there, it needs to be reinstalled. Go to and download the "Chipset" driver for the appropriate Operating System and install it and then reboot your system and see if the drive has been found.

If the Optical Drive is present, you can delete it and then download and install the Chipset driver to replace it with a correct driver.

I have seen this happen multiple times with Toshiba laptops. Good luck.

Feb 08, 2015 | Toshiba Computers & Internet

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My cd drive does not recognise cds

Okay. First of all is it a cd drive in your computer as opposed to a DVD drive? If you put a dvd into a cd drive it cannot recognize the dvd. A dvd drive can recognize a cd, but a cd drive cannot recognise a dvd.

Does your computer actually recognize the drive as being present?
If the drive isn't recognized by the computer try:

power off the laptop
Physically remove the cd or dvd drive
power -up the laptop without the cd/dvd drive
power off the latop and refit the dvd/cd drive
power it up again and see if the drive is

If the drive IS recognized by the laptop but won't play any disk it's probably the drive itself at fault. You can try gently cleaning the inside of the drive - the optic that reads the disk. However, the usual cause is failure of that optic which read the disk information. It cannot be repaired.

The alternative to fitting a new drive is to buy a portable dvd drive. They connect via a usb cable. Have a look on Ebay

Dec 21, 2014 | Computers & Internet

2 Answers

Have inserted a disc. can not open disc tray to remove disc

your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd-rom then plug them back in this should activate the found new hardware wizard or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or

if this does not fix the problem it might be a registry problem
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders







This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps

Jan 27, 2011 | Computers & Internet

2 Answers

Dvd plays initially and then stops

It could be the drivers for CD/DVD.
The best way to troubleshoot this is right click on computer, select manage. A new window will pop up, in that list select device manager.
Look in the list for CD/DVD drives and click on the + sign next to it, when the tree opens right click on the CD/DVD drive and select uninstall, then restart the PC.

This method will hard reset the system and force windows to load the default drivers for the CD/DVD upon restart. Hopefully this should resolve your problem.
If not please post back.

Good luck

Jun 15, 2009 | HP Pavilion DV2740SE Laptop

1 Answer


Go to your device manager and delete your CD/DVD drive from the list, then reboot your PC. If the drive is functioning as normal then it will reinstall it's self upon reboot. Then try to see if it will read.

What is th Approx age on the drive?

Apr 09, 2009 | Computers & Internet

1 Answer

It doesn't recognize my DVD/CD player

I'm not sure about it only opening time to time, but to get your PC to recognize your DVD/CD player, assuming you're using Windows, right click on My Computer.

From there access Device Management (I'm on a Mac right now, not sure exact words). Find your DVD/CD driver in the list, disabled and enable it.

If that doesn't work, uninstall it. Then scan for hardware changes, and install it (should be automatic, no need for you to download anything)

Mar 28, 2009 | Gateway Computers & Internet

3 Answers

DVD doesn't open

This problem may be a bad cd/dvd drive. When the computer boots up, go into the BIOS setup. Check to see if the computer recognizes the drive, and make sure it is not disabled. Next, check in the "device manager" to see if there are any yellow question marks or red X's. This might indicate a driver problem, or a misconfigured drive. If these steps fail to resolve your problem, replacing the drive would be your next step. This is a fairly easy task, and worth the time to research the steps for your particular model.

Nov 15, 2008 | Gateway MT3705 Notebook

1 Answer

Laptop DVD /RW Drive

did you try a dvd cleaner some times the laser inside gets dirty and then it will not work if this does not work try a different dvd player in it a little serect is to try a different one always if still does not work might have to redownload the drivers for your computer on your computers website ..

Jul 14, 2008 | Computers & Internet

2 Answers


Well If you need a driver because you computer does not have it in it's driver list then visit this link to get the driver
and chose the computer you have choose the driver for you CD/DVD Drive and it should work then, After you download and install the driver unplug the drive then plug back in and it should say found new hardware, the it should say the drive name and alot of different names just click the X for each then you will get one saying you hardware is now installed and ready to use and then it should work.

Feb 17, 2008 | Computers & Internet

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