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My computer does not recognize the dvd/cd driver nor does the tray open without using the reset

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  • qsbarr Dec 01, 2008

    Hey Mr. Farl;



    The DVD/CD no longer appears in the Device Manager:(.



    We used the info from support.microsoft.com/kb/929461/en-us and followed necessary prompts.



    Still does not work.



  • qsbarr Dec 04, 2008

    Hey Timothy,

    Thank you. Please give me and my Hubby some time to review and process and work on it. We will return.



    Meanwhile,



    MERRY CHRSTMAS:)

  • qsbarr Dec 19, 2008

    Hey Timothy,



    We have not had the opportunity to work on our Acer - Vista Windows. Christmas, work, weather, life, etc.



    I am looking forward to trying your suggestions.



    Merry Christmas to you and your family.

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Hi there,

Ok, first things first. When you first turn on your system, you need to open your BIOS. Once you do that that, check to see if your dvd/cd drive is listed. If it is, then it's just a case of getting Windows to identfy, if it's not listed in your BIOS, then it's a hardware fault, as Windows won't identfy anything that's not listed. Let me know either way, as I may have a solution if it just needs to be identified.

Posted on Dec 03, 2008

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When you say "dvd/cd driver", are you meaning the dvd/cd rom tray, or the actual system driver?

Posted on Nov 28, 2008

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  • Timothy Farley Dec 03, 2008

    Hi again,



    If it is listed in your BIOS, could you let me know what version of Windows you're running.



    Thanks

  • Timothy Farley Dec 04, 2008

    A common misconception is that cd/dvd drives require a driver. They don't, they use "class filter drivers". These add functionality via a burning program, i.e. Nero...



    Class Filter Drivers can only be found with the product i.e. Nero, NOT the drive's manufacturer.



    Firstly, go to the Acer website - Support and Downloads, and click on the link for Driver downloads. Find your system, and locate the Chipset driver for your OS, download, un-zip, and run.



    If you can't find your Chipset driver, as Acer don't provide driver support for all, you can download it from the Chipset manufacturer's website. If I have lost you a bit, the Chipset is usually VIA, INTEL, or SIS.



    Intel have a program that can identify the chipset you have, then you will be able to download the correct chipset drivers.



    Hope this has helped so far

  • Timothy Farley Dec 04, 2008

    Ok, I may be getting a bit long winded for you, so please bare with me. I have had a look, and you are using a SiS chipset.



    Please go to http://www.sis.com/support/support_prodi... . This will identify what chipset your running and hopefully you should be able to update them.



    If none of these suggestions work, please let me know

  • Timothy Farley Dec 04, 2008

    No problem, you know where to find me. Just hope I have been of help.



    Merry Christmas

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