Question about Creative Labs Zen Touch MP3 Player

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My Creative Zen started freezing a couple weeks ago. I would press the restart button at the bottom left and that seemed to solve it. Now though, when I turn it on, the Creative Zen welcome screen comes on like it always did when I would turn it on, but it never passes that screen to open up the music. I tried restarting it but it still gets stuck on the welcome screen. Any ideas what to do?

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  • jdelli128 Jan 05, 2009

    The exact same thing happened to me. Does anyone know Creative's number so I can schedule to send it in?

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My Creative Zen 8 gig unit did the stuck or freezing thing when I tried to turn it off last night after listening to it for several hours moderately loud. A quick reset and it worked like new again. There is no hard drive in it, just a solid state memory chip.

Posted on Feb 12, 2009

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Here is the solution to the Creative Zen started freezing or lock problem
for freezing or irratic behavior just press the restart button at the reset bottom left side of the unit with a pin and hold down for 30 seconds before relasing that will solve your problem. for the lock error or if you happen to see an error message on screen saying system locked unable to shut down or you cannot shut down your unit and a picture of a lock appears near the batterry indicator on the left side of your screen? Simply move the lock button on top of the unit to the left onto the orange area and this will fix your problem. This slide button is located next to the lock picture located on the top of your unit.

Posted on Jan 11, 2009

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It sounds like the hard drive is damaged I have a archos 605 wifi it froze up on me so i turned it off and turned it back on and it wouldn't load pass the archos welcome screen come to find out my hard drive was damaged.Hopfully yours is still under warranty otherwise you'll have to send it in and pay to get it fixed but i would say the hard drive is damaged.

Posted on Nov 28, 2008

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